Cannot move candies

Question

I was in 11098 on IOS, cannot move candies, I had to restart the app. When I came back, I lost my progress (gold bar challenge, double rainbow)

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Alienscar · Answer

@Colorbomb_Collector probably won't see your response unless you tag them @1635002051

As it is the weekend it is highly unlikely they will respond to you anyway.

Please note that the issue of people's games freezing is already being investigated by King

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26-edited-by-cm-reported-to-the-studio

1635002051 · Answer

I reached out more than 10+ times but never able to contact or speak with any of the support team. I had to replay lots of stages due to the freeze, wasted hundreds of gold bars. So disappointed.

Colorbomb_Collector · Answer

Hi there, welcome to the Community @1635002051

I understand your concern regarding your lost streaks and I will point you into the right direction.

In order to  receive the best possible assistance regarding this, I strongly recommend reaching out to our Player Support team who'll be able to check this further for you. You can reach out directly from the game app or via

https://soporto.king.com/

I hope this helps and wish you an amazing day!