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I have paid INR 35 against purchase and amount is debited from my Axis Bank account. However transaction is still showing unsuccessful from your end. Please credit the amount to my axis Bank account or provide me with the chips against INR 35
Hello @jeettaran.
We’re really sorry to hear that you did not receive the gold bars that you purchased. Unfortunately, we can’t restore items directly here in the Community, because we cannot access individual player accounts.
Did you follow the instructions shared in the following article from our Help Center?
👉Did something go wrong with your purchase?
If the instructions in that article do not resolve the issue with your purchase, the Player Support team might be able to help you out.
Please reach out to Player Support through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”
They’ll be able to check your account and make things right. Thanks for your patience.
Please complete my purchase
Hi and welcome to the King Community
Sorry to hear that .For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
