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when I’m stuck in a level and try to use ads so I can continue and have more boosters. Some ads glitch and my screen gets stuck. I needed to close the game and lose the level and my streak, and my challenges
Hello @Rlbrenner and @ScottPatrick and @Dac0d3r, Using the instructions in our Help Center, I reported a faulty ad (blank screen with no option except to "skip" the ad and lose the reward). The first response from Player Support came from an AI bot looking for the following "essential" information:
I used the "Contact Us" link through my game's Settings/Help Center to submit the information but could only attach screenshots after getting the inital reply with a ticket number in the title of the email message.
While it is incredibly frustrating to encounter faulty ads, I encourage you to use this process to report faulty ads. Only with such feedback will the faulty ads be removed.
Hello MountainMom,
Now the ads are totally broken. Trying to watch an ad for extra moves, candies, and just now after winning a race I attempted to watch an ad for 5 extra gold and it did the same thing. The ad showed a black screen and went back to the game and the 5 gold were greyed out. This has happened to my wife all day also. How are we supposed to get ahead in the All Stars challenge if we can’t watch an ad for moves, lives, extra gold, candies? This need to be fixed now. It just happened again and this is what happens after watching a black screen for a video. Clicking claim does nothing either.
I have a similar issue with ads constantly locking up or freezing. The only thing I can do is to close Candy Crush completely then go back into the game and start over. Many times I'll have the Super Charger Color Bomb and of course lose it. The ad freezing seems to be getting worse everyday.
I'm very frustrated that more times than not I wait all the way through an ad and am kicked totally out not only loosing the reward but my progress as well. Most often it is an Amazon ad.
Hello @cristinadabdoub and Welcome to this King Community!
Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.
👉How to report an ad in your game
In addition to reporting ads, you might find the following tips helpful:
It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely.
why would they give me the option to have more movements? If even if I watch it, I need to lose all of my game and my super color bomb
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
