Candy Crush Saga

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All You Need to Know About All Stars 2026

I am not able to buy gold bar. Getting a error YS . Tried contacting my bank too ,but they are saying it's a third party app ,wecant do anything

How do I resolve this ?

Thanks for reporting this. I’d like to understand a bit more about what’s happening so we can help.

You mentioned you are getting an “YS” error when trying to buy Gold Bars. Could you please tell us a bit more about it?

If possible, it would really help if you could share:

A screenshot of the error message you see when the purchase fails
The device you are playing on (for example: Android phone, iPhone, tablet, etc.)
Whether you are playing through the game app or Facebook/Browser

Also, just to confirm, does the error appear immediately when you try to make the purchase, or only after confirming the payment?

Once we have a bit more information, we can take a closer look and guide you in the right direction.

Thanks for reporting this. I’d like to understand a bit more about what’s happening so we can help.

You mentioned you are getting an “YS” error when trying to buy Gold Bars. Could you please tell us a bit more about it?

If possible, it would really help if you could share:

A screenshot of the error message you see when the purchase fails
The device you are playing on (for example: Android phone, iPhone, tablet, etc.)
Whether you are playing through the game app or Facebook/Browser

Also, just to confirm, does the error appear immediately when you try to make the purchase, or only after confirming the payment?

Once we have a bit more information, we can take a closer look and guide you in the right direction.

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Blue Candies not getting counted on new levels! Edited by CM: Under Investigation!
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…