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I receiveI received a 9.99 dainty bundle package from google play pass.I redeemed it, but I did not get the credits
There is no "contact us" when you follow QueenB's instructions. There is now a "chat with us" . Follow that instead and then hopefully the chat bot will put you in touch with player support. It might be easier and quicker though to just contact Google directly for a refund.
Hi @Vikeslvr and welcome to the community 😊
Thanks for letting us know about this. Since this involves a purchase through Google Play Pass, the best thing to do is to contact our Player Support team so they can check the transaction and make sure the bundle is correctly added to your game.
You can reach them directly from the game app:
This way the support team will automatically receive your Game ID and device information, which helps them investigate the purchase faster.
If possible, it also helps to include a screenshot of the Google Play Pass redemption or receipt when you contact them.
Let us know how it goes!
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
