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I receiveI received a 9.99 dainty bundle package from google play pass.I redeemed it, but I did not get the credits
There is no "contact us" when you follow QueenB's instructions. There is now a "chat with us" . Follow that instead and then hopefully the chat bot will put you in touch with player support. It might be easier and quicker though to just contact Google directly for a refund.
Hi @Vikeslvr and welcome to the community 😊
Thanks for letting us know about this. Since this involves a purchase through Google Play Pass, the best thing to do is to contact our Player Support team so they can check the transaction and make sure the bundle is correctly added to your game.
You can reach them directly from the game app:
This way the support team will automatically receive your Game ID and device information, which helps them investigate the purchase faster.
If possible, it also helps to include a screenshot of the Google Play Pass redemption or receipt when you contact them.
Let us know how it goes!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
