Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi i reinstalled the game because it was advised by the chatbot since my color bombs are missing when it rrinstalled 150+ color bombs gone. Is there a way to bring it back?
Yes, this helps 🙏
Let me ping them so keep an eye on your messages 😉
Ma'am is this the tivket number ? [WR3M0E-7L1XP] or(16416862) thank you
Thank you so much. I will send one again now. I will let you know once they replied. Thanks again
Hi @zhherrera13 👋
Thanks for sharing what happened and I understand how frustrating that must be, especially after following the advice given.
Unfortunately, boosters that are stored in the game are saved locally on the device, which means they can be lost if the game is uninstalled and reinstalled. That’s why they may not appear again after reinstalling the app.
However, since you mentioned that you followed the chatbot’s instructions, I’d recommend reaching out to our Player Support team so they can take a closer look again at your account and see if there’s anything they can do to help.
Reply back to one of your latest message with Support or create a new one and share the feedback you have shared with us so they can look into it again
Let me know when you have reached out to them and the ticket nr that you get and I can try to follow up with them 😊
Chatbot from the game maam.
Hello @zhherrera13 🤗 A Warm Welcome to the King Community!
I am very sorry to hear that you were advised to reinstall your game without prior warning about loss of boosters!!
Just for my clarification…. was the chatbot from the Help Center in your Candy Crush Saga game or some other Chatbot?
Yeahhhh i was not informed. So sadddd.thank you for your reply🌹
The advice provided should also have included the information that uninstalling/reinstalling the app results in the loss of any unused boosters @zhherrera13
If it did not include this warning then you should contact Support again to point out that you weren't prepared to lose your boosters as you had not been warned.
Generally though King do not replace items that you obtained purely by playing the game.
New here? Sign in or create an account to join the fun.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
