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Hi i reinstalled the game because it was advised by the chatbot since my color bombs are missing when it rrinstalled 150+ color bombs gone. Is there a way to bring it back?
Thank you so much for the help ma'am, support gave me back my 150 color bombs.
Thank you so much na'am🌹
Yes, this helps 🙏
Let me ping them so keep an eye on your messages 😉
Ma'am is this the tivket number ? [WR3M0E-7L1XP] or(16416862) thank you
Thank you so much. I will send one again now. I will let you know once they replied. Thanks again
Hi @zhherrera13 👋
Thanks for sharing what happened and I understand how frustrating that must be, especially after following the advice given.
Unfortunately, boosters that are stored in the game are saved locally on the device, which means they can be lost if the game is uninstalled and reinstalled. That’s why they may not appear again after reinstalling the app.
However, since you mentioned that you followed the chatbot’s instructions, I’d recommend reaching out to our Player Support team so they can take a closer look again at your account and see if there’s anything they can do to help.
Reply back to one of your latest message with Support or create a new one and share the feedback you have shared with us so they can look into it again
Let me know when you have reached out to them and the ticket nr that you get and I can try to follow up with them 😊
Chatbot from the game maam.
Hello @zhherrera13 🤗 A Warm Welcome to the King Community!
I am very sorry to hear that you were advised to reinstall your game without prior warning about loss of boosters!!
Just for my clarification…. was the chatbot from the Help Center in your Candy Crush Saga game or some other Chatbot?
Yeahhhh i was not informed. So sadddd.thank you for your reply🌹
The advice provided should also have included the information that uninstalling/reinstalling the app results in the loss of any unused boosters @zhherrera13
If it did not include this warning then you should contact Support again to point out that you weren't prepared to lose your boosters as you had not been warned.
Generally though King do not replace items that you obtained purely by playing the game.
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
