Candy Crush Saga

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How to reach customer support staff?

I got an issue with my gold bars, already tried all ways to fix but it didn't work. I tried to raise the issue to the customer service but all I got is just support chat by bot. I sent email and they replied with the auto mail. How to reach the customer support staff?

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Alienscar

Thank Alianscar, I sent the email on Monday and it's been 5 working days til now. Just reminded them again, hope they will respond

I hope they do as well @Valencia1234_ from what I have read it is a really painful progress dealing with Player Support. As I said please don't expect too much at this time as they all go home at the weekend

@QueenB is there any chance you could give Support a nudge for Valencia?

Valencia1234_

Thank Alianscar, I sent the email on Monday and it's been 5 working days til now. Just reminded them again, hope they will respond

Alienscar

Hello @Valencia1234_ the auto email is your contact with Customer Support.

Every question to Support results in an automatic reply. You then have to wait up to 72 hours to see if a Support Agent gets in touch with you. If you haven't heard anything after 72 hours then reply to the automated message stating that you still need help. Make sure you reply "above the line" as instructed by the automated response.

I am not sure how much help you will get now as no one works at King during the weekend

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Alienscar

Hello @Valencia1234_ the auto email is your contact with Customer Support.

I am not sure how much help you will get now as no one works at King during the weekend

Valencia1234_

Thank Alianscar, I sent the email on Monday and it's been 5 working days til now. Just reminded them again, hope they will respond

Alienscar

Thank Alianscar, I sent the email on Monday and it's been 5 working days til now. Just reminded them again, hope they will respond

@QueenB is there any chance you could give Support a nudge for Valencia?

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