Candy Crush Saga

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All You Need to Know About All Stars 2026

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Forced to replay a beaten level???

I beat level 10391 with like 13 moves left (it’s a super easy level, and I had boosted candy bombs), and then I closed the app. When I returned to continue playing, Candy Crush did not acknowledge the win and took away my win streak and boosted Candy bombs! WTH? This is not the first time this has happened, and I’m tired of it! Anyone else?

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Comments

christinewupp

Sometimes when we close the app after having just won a level the game fails to register this and so does not save the pass. You must NOT close the app when you see this screen:

The above screen is too soon. At this point the game has not yet saved your pass. This screen follows:

After we tap to skip we see this screen:

THAT is the screen which means you passed the level and at this point the game should save the pass and it should be safe to close the app. I always wait until the game has moved me on to the next level, just to be completely safe.

Peterw25

Yes, that happened to me too, but customer support then gave me a refund.