Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Unable to purchase
Hi everyone 👋
Thanks a lot for taking the time to report this! We can see multiple players experiencing issues with the Shop not loading, and we understand how frustrating this can be, especially when you’re trying to make a purchase.
The issue has been flagged and shared with the team, and we’re currently looking into it.
If the issue continues after trying these steps, please hang tight while we investigate further.
We’ll keep this thread updated as soon as we have more information to share.
Thanks again for your patience 🙏
Hello @devoryf unfortunately the issue of peoples' Shop not working is quite common at the moment.
Please check out the thread linked below
https://share.google/gpcCVemJZgHUIcudY
this has happened to me today but it did take money from my account and not give me my awards
✌️😰
I want to progress but I can't. It says "Server error"
Just had a work around! I downloaded Candy Crush on my PC and added payment through my mobile which said it didn't work and said the same as the image you attached but when I went back on my mobile candy crush my gold bars were there! Not great but did work for now.
Tried all that, everything short of deleting and reloading the gamer. nothing works.
Ich hatte das leider auch schon öfters, dass die erste Zahlung fehlgeschlagen ist und beim 2. Versuch kauf erfolgreich war, jedoch kann es dann hängen bleiben, wenn man während dem Zahlvorgang die Seite verlässt 🫤
Why does it keep doing this? I am going to lose all my boosts if I cancel but there is nothing else I can do.
I just received the $0.99 offer & when I tried to purchase it cited "connection issue" & I lost the chance to purchase! It is an in-game purchase that is infrequently offered. How can I get it back?!
Tyou hank
Hello @devoryf please see your previous post on this subject for an answer to your question.
https://share.google/fUlg0BPIwD5yhT8Se
My shop isn't working to be able to buy more gold for more moves
Trying to buy more gold bars
I am also having the same problem this week.
Just to show the extent of this problem here are a few links
Hi @king9137
Could you share the error message that you get in the game app that is telling you the game is not connected? We have a reported issue HERE which I'm trying to figure out if your issue is related 🤔
So why is theSo why is the game. Will not allow me to contact the store while I'm playing the game will not allow me to play the game. When I'm clearly online at the same time as it's telling me I'm not online unless your game is cheating is that the problem. Because by these screenshots you can clearly see that in between each picture of it telling me that it was offline I'm taking a picture of the same ridiculous screen telling me at the same time I'm on online I have a great signal strength but I can't access the store or I can't buy anything excuse me. The only way to explain that is it you're stupid game is cheating me.
All Stars tournament is not missing, it's just not playable.
Was the All Star banner still on your Events page @nezabudka but it showed a dash
At the moment the All Stars widget should show 'zzz' and a countdown to the next Stage if you managed to qualify.
Time was not charged on the device
Thanks for letting me know.
It started working again for about 20 minutes then again with no connection like a DDoS
Are you using a VPN to play the game? What country are you in?
Not being able to contact the in-game Shop had now been reported for investigation.
Keep an eye on the thread linked below and perhaps add your connection issue to it as well. If possible please provide a screenshot of your issue
Very upsetting I spent money to compete his year
As you spent money it is well worth your time to try contacting King Play Support using the help function of your game. They tend to treat paying customers favourably.
You can only receive very limited help here as most people that comment are just ordinary players of the game like you.
o meu travou com essa mensagem antes de eu ganhar um bom prêmio
É a segunda vez que isso acontece
I have also been having the same problem for over a week, except i am stuck at the spinning wheel. Never receive an error msg. Happens when i click on the shop icon or try to make a purchase at the rnd of a level
Hey everyone,
Thank you for reporting these issues. Our team's aware of it and working on finding a fix. You may face a spinning loading icon or new connection error message.
Feel free to reach out to our player support team here: Contact Us
We're available 24/7. Thank you in advance for your understanding and patience.
All Stars tournament is not missing, it's just not playable. Time was not charged on the device. It started working again for about 20 minutes then again with no connection like a DDoS. Very upsetting I spent money to compete his year.
Has the All Stars gone missing from your Events page or just from your Map @nezabudka
I don't know what is going on but you aren't the first this week to complain about not being able to access their Shop the issue is supposedly being investigated by King though.
Likewise several other people have also complained about the disappearance of their leader board. No problem has been acknowledged by King yet, but this is an issue that occurs every year.
If you have changed the clock of your device to obtain more lives this would be one reason for the loss of your leader board.
i want to buy but able to buy
Hi there, I understand you're not able to make purchases.
Please try the following steps and let me know if they do not resolve the issue:
Have a nice day!
Why is this screen doing this. Been lime this for days
Kattie I think it's because of the network and data is slow or was not in order.
No matter where I go and what I connect to this happens so don't think it's my network problem
Shop won't load
@Chad_Cromwell Try to contact support. They might be able to help you.
How can I access the shop, I am stalled on game 7370
ha have you tried restarting it deleting and putting it back on
delete and re- that doesn’t to log out and log back
Hi ,I'm using a Redmi Note10 mobile and currently playing on 18700+stage ,it's been recently that I can use the gold bars for moves but can't buy boosters with them.Each time I try to buy ,the system tells me "Connecting to store " but even after waiting for long ,it doesn't connect to the store but when it comes to moves ,the gold bars get redeemed for moves . I've updated the app from play store .Kindly fix it as I've exhausted heeps of Gold Bars
Hello @Azmation and Welcome to this King Community!
We’re really sorry to hear that some rewards or items were lost because of a "connection" issue. I found the following Help Center article that might give some advice:
👉Tried to make purchase
Unfortunately, we can’t resolve issues like yours directly here in the Community, but King's Player Support team can help you out.
Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”
They’ll be able to check your account and make things right.
Thanks for your patience and for reporting this so quickly 🙏
Thank you very much for taking out your time and replying me ...
Even though ive not had a problem in the past, I'm having problems buying golden bricks with my debit card. I havent changed anything and ive updated the game.
I cant buy anything from the shop either.
Help!
Hi and Welcome to the King Community
Thank you for reporting, in the meantime Please check this step
If this not works Please https://soporto.king.com/ Support: Follow the steps mentioned above
I would like to ask for help. When making a purchase, it says "server error"
Hello @nusserkornelia does your server error look like the one in the screenshot below
Or
Hello @nusserkornelia🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing purchase issue in your game! Are you trying to spend your Gold bars or the real money?
Can you please tell me which device you are using to play the game? Also, would it be possible for you to post a screenshot of that error message?
When I want to buy, I only see the circling dots, it doesn't fill the store
I can't take a picture because the store doesn't load either. I only see the dots as what doesn't load. I want money for gold bars. I have no problem playing Farm Heroes
Hi I can't buy in app purchases anymore. I've tried logging out and back in. Not sure what to do.
Hi @kittykat17
Thanks for reporting this. Just so we can understand what’s happening, could you tell us a bit more about the issue?
For example:
If possible, a screenshot of what you see when the purchase fails would also really help.
Once we know a bit more about what’s happening, we’ll be able to guide you better 👍
Android
So I can't use real money, the little wheel just goes round and round trying to connect to the shop. I've got an android phone.
I think I've added the screen shots?
This is what happens
My all starts tournament stopped working, can't connect to shop or see leader board. I was in 1st place with 92000 blue candies.
all of my King games are not connecting to the internet. I have Candy Crush, Candy Crush Soda and Blossom Blast and the ability to connect to the internet in order to buy gold, play bonuses like Bake A Cake in Soda, Racing in Candy Crush to earn gold bars, boosting up or earning extra moves. In Blossom Blast there are no daily shovels, watering cans or changing flower colors.
I am having the same issue!
Restarted phone, uninstalled candycrush, cleared cache, logged in logged out, logged in and out of networks, used different wifi - tried everything I am nearly on level 20,000 and 2nd on All Stars comp 2nd round and need to buy bars asap. Never happened in the past 12 years!
New here? Sign in or create an account to join the fun.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
