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Why does my game
appearing to play? If there are none to play, how can I unlock the level?
There are a lot of purple and blue ones appearing instead.
@QueenB @PummyRaj @Kevin_
Please could someone look into this faulty account. It seems a unique problem and I cannot figure out what is happening here and why!
Hello, thank you for your help.
I have already contacted the chat bot in the Help Centre, but I have not received any response yet. I also contacted support by email, but I still haven’t received a reply.
I am playing on an iPhone 11.
My Player ID is: 1089795050.
Thank you very much for your assistance.
Thank you for showing the screenshot. Please could you check if you are playing the latest update of the game, which is Version 1.323.0.2
Firstly: You cannot pass this faulty version you have, so don't invest any gold, money or boosters on this.
Next I would recommend you go into the Help Centre within your game and alert the King chat bot there. To talk to the chat bot go into settings and the Help Centre. Choose your topic and scroll through the options until you see "chat with us" at the bottom. The chat bot may give you a ticket number for player support, if it does note down the ticket number.
If the chat bot is not of any help and your game is up to date please come back to this community page and let us know which device you are playing on and your King account ID. We could then alert a game expert on Monday to check into your account from here.
This is a unique situation: We have not seen any other players post that they are stuck at this level, so you have a technical fault in your app. Only King can fix this for you, there is nothing you can do.
No yellow or red pieces appear at all. Even though I completed all the green and orange tasks, the yellow and red pieces still don’t show up for me to play.
Hello @mai23 and welcome to the community. It sounds like you have a faulty version of this level. My level 10,308 has red and yellow candies and I do not see any purple or blue. Please could you post a screenshot of your opening board for this level?
Here is mine:
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
