Candy Crush Saga

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Google Ad

Google has an add that is too big for the iPhone screen and I can’t close it out. I end up having to reset my phone to escape the ad and return to the game. This causes a loss in game status. Please help!!!!!

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Alex_The_Witch

Hey there @artsloon . Hope you're doing well.

Could you confirm if this is the Gemini AI ad? In addition to that, it would also help if you could provide the following details:

The name of the game where the ad appeared
The day and time you saw the ad
The country you’re playing from
The type of ad (video or static image)
A screenshot of the ad
The name of the company or brand featured, and any links (if possible)
Your Player ID or Facebook ID (if you haven’t shared this already)

Thanks in advance and have a great day!

Accepted answers

All comments

Alex_The_Witch

Hey there @artsloon . Hope you're doing well.

Could you confirm if this is the Gemini AI ad? In addition to that, it would also help if you could provide the following details:

The name of the game where the ad appeared
The day and time you saw the ad
The country you’re playing from
The type of ad (video or static image)
A screenshot of the ad
The name of the company or brand featured, and any links (if possible)
Your Player ID or Facebook ID (if you haven’t shared this already)

Thanks in advance and have a great day!

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…