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It's been weeks now and still no help? Can't make any purchases on the game. It's not my phone or Internet, I've tried uninstall and logging out etc but still nothing. Everything else works but not the purchases
I had to change my payment password. I used paypal also try switching browsers I use duck duck go and brave
No it just doesn't connect and says loading but never loads. I have a Samsung phone and I've deleted the game reinstalled it, updated anything, signed out, it's not my connection as everything else works so I'm out of ideas
I wouldn't expect it to be your connection to be honest @katie80uk and as for ideas I think we have all run out of those when it comes to the quantity of mistakes King can make in a game they have produced since 2012. It could be that your issue is related to the current freezing issue that is effecting a lot of people, but I couldn't say for sure.
Connection errors such as the one you describe have been effecting the game since early 2022 and the issue has been 'fixed' plenty of times but never fully.
Unfortunately in reality the only thing you can do is contact King Player Support using the Help function of your game. Some issues can only be resolved by King.
Hello @katie80uk when you try to make a purchase are you seeing an error message similar to that shown below?
If you are then there is no fix that you can do yourself for this issue and all you can do is contact King directly using the Help function of your game.
If you aren't seeing a warning message are you using a Huawei device by any chance?
Still not resolved? Getting bit ridiculous now ad no one will help?
Hi @katie80uk , welcome to the Community 😊
I completely understand how frustrating that must be, especially after trying all the usual steps already.
This issue has already been flagged and is currently under investigation. At the moment we don’t have a confirmed fix or timeline to share, but the team is aware and looking into it.
In the meantime, please make sure:
I know you’ve already tried quite a bit, so thank you for your patience while this is being looked at. If anything changes on your side, feel free to let us know here.
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
