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Why does my game
appearing to play? If there are none to play, how can I unlock the level?
There are a lot of purple and blue ones appearing instead.
Wonderful news and thank you @QueenB and @PummyRaj for responding. It's great to see this community doing its job and helping players.
Enjoy your game @mai23 !
@1839007815 your level should be fixed! Can you please restart your device and give the level another try?
Let me know how it goes 🙏
Thanks @PummyRaj and @MannyFae for jumping in 🤗
@1839007815 I'm on it and reporting to the team ASAP… hang in there 😉
Hello @1839007815🤗 Welcome to the King Community!
I am sorry to hear about the glitch you are experiencing in your game! Thank you for providing the screenshot of the level!
I have escalated it to our Game Experts' team! Hopefully, they will be able to clear the glitch soon🤞
Thank you very much for the heads-up, dear @MannyFae🙏
You can't solve it until King fix this on their end, I'm afraid @1839007815 .
Here's another case of a level dropping candies of the wrong color @PummyRaj @QueenB . Different level, same issue.
Also, a big kudos to @christinewupp for jumping in and helping out by quickly spotting what was going on 🤩
Awesome 🤩 thank you so much as well for reporting this and for getting back to me so fast 😉
Good luck in your journey and hope we keep seeing you around!
Hello again @mai23🙋♀️
Glad to know that the glitch was resolved and your game is back to normal🌟🌟
Keep crushing the candies and continue to have fun🍫
Thank you so much everyone for your help! The game is back to normal now and the red and yellow pieces are appearing on the level again. Everything works fine now. I really appreciate your support and quick help! 😊
Hi @mai23
There was indeed and issue which the team has corrected, could you restart the game app and check the level again?
Hope to hear back from you soon 😊
I am stuck in this level, it requires collecting yellow candies, yet there are none! How can I solve that please?
Hi @mai23 👋
Thanks for sharing the screenshots, that really helps.
And thank you @christinewuppfor jumping in and helping here and for tagging me 😊
I’ve now reported this to the game team so they can take a closer look at the level. For now we’ll need to wait for their reply to understand what might be happening here. As soon as I hear back from them, I’ll update you in this thread.
Thanks again for your patience!
Please could a moderator help with this query
@PummyRaj
@QueenB
@MountainMom
I have been trying to help but I can't!
@QueenB @PummyRaj @Kevin_
Please could someone look into this faulty account. It seems a unique problem and I cannot figure out what is happening here and why!
Hello, thank you for your help.
I have already contacted the chat bot in the Help Centre, but I have not received any response yet. I also contacted support by email, but I still haven’t received a reply.
I am playing on an iPhone 11.
My Player ID is: 1089795050.
Thank you very much for your assistance.
Thank you for showing the screenshot. Please could you check if you are playing the latest update of the game, which is Version 1.323.0.2
Firstly: You cannot pass this faulty version you have, so don't invest any gold, money or boosters on this.
Next I would recommend you go into the Help Centre within your game and alert the King chat bot there. To talk to the chat bot go into settings and the Help Centre. Choose your topic and scroll through the options until you see "chat with us" at the bottom. The chat bot may give you a ticket number for player support, if it does note down the ticket number.
If the chat bot is not of any help and your game is up to date please come back to this community page and let us know which device you are playing on and your King account ID. We could then alert a game expert on Monday to check into your account from here.
This is a unique situation: We have not seen any other players post that they are stuck at this level, so you have a technical fault in your app. Only King can fix this for you, there is nothing you can do.
No yellow or red pieces appear at all. Even though I completed all the green and orange tasks, the yellow and red pieces still don’t show up for me to play.
Hello @mai23 and welcome to the community. It sounds like you have a faulty version of this level. My level 10,308 has red and yellow candies and I do not see any purple or blue. Please could you post a screenshot of your opening board for this level?
Here is mine:
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
