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I have been playing candy crush up until level 16803 and recently I got a new phone. I signed in using apple and none of my level progress is there. Please help!!
Could you please check out our Help Center + chat bot. Then follow the Chat With Us option, so you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible.
However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!
Ok, I did it but it started me on level one and doesn’t have the same username as my old device.
Thanks for the update, I was in fact able to confirm that you had a King login which is why I recommended trying to use it as your login method.
Please note that your King account game login is completely different from your Community forum login.
Please try to login with your King account using your email and if you can not remember your password combination, please try to use the "forgot password" option directly
I never had a King account, only apple login. If I try to login with the same login as the forums it says Wrong/Invalid login.
Hi @Annebelle457 and welcome to the Community!
I am sorry to hear that your progress has not transferred to your new device. Could you please log out and log back in but this time please try to login using your King account login instead of your Apple login?
Hope it helps!
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
