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Unable to purchase
Hi everyone 👋
Thanks a lot for taking the time to report this! We can see multiple players experiencing issues with the Shop not loading, and we understand how frustrating this can be, especially when you’re trying to make a purchase.
The issue has been flagged and shared with the team, and we’re currently looking into it.
If the issue continues after trying these steps, please hang tight while we investigate further.
We’ll keep this thread updated as soon as we have more information to share.
Thanks again for your patience 🙏
Hello @devoryf unfortunately the issue of peoples' Shop not working is quite common at the moment.
Please check out the thread linked below
https://share.google/gpcCVemJZgHUIcudY
Tried all that, everything short of deleting and reloading the gamer. nothing works.
Ich hatte das leider auch schon öfters, dass die erste Zahlung fehlgeschlagen ist und beim 2. Versuch kauf erfolgreich war, jedoch kann es dann hängen bleiben, wenn man während dem Zahlvorgang die Seite verlässt 🫤
I am having the same issue!
Restarted phone, uninstalled candycrush, cleared cache, logged in logged out, logged in and out of networks, used different wifi - tried everything I am nearly on level 20,000 and 2nd on All Stars comp 2nd round and need to buy bars asap. Never happened in the past 12 years!
Why does it keep doing this? I am going to lose all my boosts if I cancel but there is nothing else I can do.
I just received the $0.99 offer & when I tried to purchase it cited "connection issue" & I lost the chance to purchase! It is an in-game purchase that is infrequently offered. How can I get it back?!
Tyou hank
Hello @devoryf please see your previous post on this subject for an answer to your question.
https://share.google/fUlg0BPIwD5yhT8Se
My shop isn't working to be able to buy more gold for more moves
Trying to buy more gold bars
I am also having the same problem this week.
Just to show the extent of this problem here are a few links
Hi @king9137
Could you share the error message that you get in the game app that is telling you the game is not connected? We have a reported issue HERE which I'm trying to figure out if your issue is related 🤔
So why is theSo why is the game. Will not allow me to contact the store while I'm playing the game will not allow me to play the game. When I'm clearly online at the same time as it's telling me I'm not online unless your game is cheating is that the problem. Because by these screenshots you can clearly see that in between each picture of it telling me that it was offline I'm taking a picture of the same ridiculous screen telling me at the same time I'm on online I have a great signal strength but I can't access the store or I can't buy anything excuse me. The only way to explain that is it you're stupid game is cheating me.
All Stars tournament is not missing, it's just not playable.
Was the All Star banner still on your Events page @nezabudka but it showed a dash
At the moment the All Stars widget should show 'zzz' and a countdown to the next Stage if you managed to qualify.
Time was not charged on the device
Thanks for letting me know.
It started working again for about 20 minutes then again with no connection like a DDoS
Are you using a VPN to play the game? What country are you in?
Not being able to contact the in-game Shop had now been reported for investigation.
Keep an eye on the thread linked below and perhaps add your connection issue to it as well. If possible please provide a screenshot of your issue
Very upsetting I spent money to compete his year
As you spent money it is well worth your time to try contacting King Play Support using the help function of your game. They tend to treat paying customers favourably.
You can only receive very limited help here as most people that comment are just ordinary players of the game like you.
o meu travou com essa mensagem antes de eu ganhar um bom prêmio
É a segunda vez que isso acontece
I have also been having the same problem for over a week, except i am stuck at the spinning wheel. Never receive an error msg. Happens when i click on the shop icon or try to make a purchase at the rnd of a level
Hey everyone,
Thank you for reporting these issues. Our team's aware of it and working on finding a fix. You may face a spinning loading icon or new connection error message.
Feel free to reach out to our player support team here: Contact Us
We're available 24/7. Thank you in advance for your understanding and patience.
All Stars tournament is not missing, it's just not playable. Time was not charged on the device. It started working again for about 20 minutes then again with no connection like a DDoS. Very upsetting I spent money to compete his year.
Has the All Stars gone missing from your Events page or just from your Map @nezabudka
I don't know what is going on but you aren't the first this week to complain about not being able to access their Shop the issue is supposedly being investigated by King though.
Likewise several other people have also complained about the disappearance of their leader board. No problem has been acknowledged by King yet, but this is an issue that occurs every year.
If you have changed the clock of your device to obtain more lives this would be one reason for the loss of your leader board.
My all starts tournament stopped working, can't connect to shop or see leader board. I was in 1st place with 92000 blue candies.
This is what happens
I think I've added the screen shots?
So I can't use real money, the little wheel just goes round and round trying to connect to the shop. I've got an android phone.
Hi @kittykat17
Thanks for reporting this. Just so we can understand what’s happening, could you tell us a bit more about the issue?
For example:
If possible, a screenshot of what you see when the purchase fails would also really help.
Once we know a bit more about what’s happening, we’ll be able to guide you better 👍
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