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purchase a gold pack for 500 gold today… please help ne
Check your Apple email; that is if it’s different from your the email address you use in king. I emailed cashstarsupport@bhn.com and they were fast with a response. I did however find my gold bars🙏🏾
I think if you are playing via Apple it might be quickest to ask them for a refund for "purchases not received". To buy 500 gold bars that must have been quite a lot of money. I would suggest you try get a direct refund from the company that holds your payment method.
this happened to me as well, still waiting on the GOLD so i sent an email thru the King support contact us button
Good luck @dubeymoh
You will normally receive an automatic reply first. Wait 72 hours and then if you haven't had a response from a person by then reply to the automatic reply stating that you still have a problem and would like someone to contact you.
Make sure you reply above the line as stated by the automatic reply
thanks a lot
Sorry @dubeymoh but no one here can help you with purchasing issues as no one here works for King.
For help with your purchasing issue please contact King Player Support directly using the link below
https://share.google/MtPuY90y54eQEiIxK
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
