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March 2nd I had a problem login in. Using facebook and King site I start
again, but in a much lower level (672 instead of 7543!!) Ten years playing gone. King support only send standard texts; no real help:(
What can I do?
Hello, I have the same problem, I have lost over 12,000 levels, when I contact King all they do is send standard replies to come here and check the community pages which are no help what so ever, playing for over 16 years King love taking money but hate helping.
Thank you very much MountainMom. The help center didn't gives me a solution.
I find it strang that the help desk cannot solve this problem. It must be easy to find
my account in the system. My IP, user name must be there.
But so far ( and after several mails) the result is zero.
Greetings,
Jelle
Thank you very much for your answer. I already did what you advice; twice I send a message as answer to the automatic mail. Both times no answer (even after 72 hours).
I know my account is stil active; a friend can see it and gives my lives!
Hello @Jelle77 and Welcome to this King Community! I appreciate that you are long-term and dedicated player of Candy Crush Saga.
I am not a Facebook user, but there might be articles in our Help Center that provide information regarding your issue:
👉 How to retrieve my levels
👉 How to merge my Facebook and King accounts
Please reply if the issue is not resolved after following the advice from our Help Center.
Hello @Jelle77🤗 A Warm Welcome back to the King Community!
I am sorry to hear that you lost your game progress due to the glitch on Facebook!
When you said "King support only send standard texts", I am thinking that you are addressing the emails you received from the King Player Support team, right? If so, you will have send a reply to that automated message you received. Please provide as many details as you can along with the screenshots about the issue in your game! Then, a real agent will contact you and assist with the issue.
Please note that it will take about 72 hours for an agent to contact you after you send your reply.
Let us know if you have any other questions🍫🍫
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Unable to purchase
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