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I just logged in and all my pin sparks are gone and so are all the lives that friends have sent me. What happened to them???
Did you log in on a different device @Original_Brandi ? Both the lives from friends and I think the pins as well are stored on our devices.
Hi! and welcome to the Community!
I am sorry to hear that you've lost your Candy Pins,events and features in our games can also temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.Normally, it comes back after you do one of the following:
01- Play one level
02- Close the app and restart your device
03- Check that you have a stable connection
Please note that these steps do not guarantee that the feature will return
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
