Candy Crush Saga

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All You Need to Know About All Stars 2026

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Charged for in-game boosters I never received

While playing yesterday, I attempted to purchase boosters. According to Apple, my transaction was successfully processed; but the game said that “something went wrong” and I was not charged. However, I actually WAS charged by Apple, and multiple times! Out of all the charges, only one charge for $4.99 and one charge for $2.99 went through successfully. Please let me know how this can be rectified. Thank you. Attached is a screenshot from Apple of the mentioned charges.

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PummyRaj

Hello @AquaRegia🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

Usually, to report or to get the refund of your purchases, depending on the device we use, we have to contact the Apple Support or Google Play Support, etc.,

Did you try contacting Apple Support? If not, please follow below steps to report the issue and they should be able to correct it for you!

🍏 Apple device

Use this link;
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps;
Click here for more information

Please let me know if you have any other questions🍫🍫

Accepted answers

All comments

PummyRaj

Hello @AquaRegia🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

Usually, to report or to get the refund of your purchases, depending on the device we use, we have to contact the Apple Support or Google Play Support, etc.,

Did you try contacting Apple Support? If not, please follow below steps to report the issue and they should be able to correct it for you!

🍏 Apple device

Use this link;
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps;
Click here for more information

Please let me know if you have any other questions🍫🍫

Welcome! 👋

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