On March 25, 2026 I purchased Gold pass for $1.99, but the items have not yet appeared in my account. I have already tried restarting the app and checking my internet connection, but the balance remains unchanged.
Purchase Details:
Game: Candy Crush Saga
Player ID: sudesh malla
Transaction ID: sudeshmalla75@gmail.com
Order number: GPA.3351-2021-8945-26984
Item Purchased: Gold pass
I have attached a screenshot of my purchase receipt for your reference. Could you please look into this and either credit the items to my account or provide a refund?
