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I had to uninstall Candy Crush on Windows laptop. Reinstalled and it will not let me sign into Facebook to update my progress. I have tried everything I can think of. Please help!
Hello @Ralpheeta and Welcome to this King Community!
I am sorry to hear that you are not able to retrieve your game progress. Perhaps the following article in our Help Center will provide some insight into your issue.
👉️If I reinstall the game
We cannot access individual player accounts from this Community, so you might need to contact King's Player Support team for help.
Please reach out to them through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”
They’ll be able to check your account by using this process to contact them.