Cannot get my account

Question

Hi!. I have Candy Crush on one phone, which is linked to a Facebook account. The problem is, I can't access that Facebook because it was hacked. Now, on a new phone, I want to log in with my King account, but I can't because I don't know what it is, and i don't know if i have to logg in with King or Facebook. I know the User ID that appears in de old movile. Is there anything I can do? Thanks

Alex_The_Witch · Answer

Hey there @jaavier17_ ! I hope you're doing well.

I understand you're having some trouble recovering your old progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community.

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Contact Us

Our team is available 24/7. Thank you in advance and have a great day! 🌞