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I lost access to my Yahoo email and cannot log in to my Candy Crush account. It is not linked to Facebook. I want to recover my progress and update it to a new email address.
Excellent, so happy to hear you're back on track π€©
Hello @QueenB ππ
My problem has been resolved. I have my game account back.
Thank you so much for your help. Have a nice day @QueenB ππ
Hello @Alienscar ππ
Thank you so much for your help. Have a nice day @Alienscar π
Got email from King player support.
Wanna ask. I dont understand about have to reply "above the line".
If you dont mind, can you explain to me? βΊοΈ
Already created a ticket and I am waiting for my ticket to be replied ππ
Hopefully @Nursyanadz now that @QueenB is aware of your problem someone from Support might contact you now.
If you don't hear from a person today then please reply to the automated message that you received stating your problem again, and that you need the help of an agent.
When you reply to the automated message please note that you have to reply "above the line" as stated in the automated message
Hi @QueenB ππ
Thank you for your response.
I will try this method. Hopefully I can retrieve my game account.
Mention about my Game ID, unfortunately I don't have the game ID. My old phone is broken and I dont have access to my candy crush saga account.
I haven't been able to login to the candy crush saga account for a long time. The last time I was able to login was in April or May 2023 π’π’
Thank you for your cooperation @Alienscar. I really appreciate your willingness to help me. β€οΈβ€οΈ
Regarding about contact with the Help Center, I just have received the automatic response and there is no contact with real person. Im waiting for real person from Help Center to contact through email, but got reply only for a suggestion to join the community.
The community manager has commented on my post, and I will try the method she suggested.
Tq @Alienscar
Thanks for the tag @Alienscar and for the support!
Hi @Nursyanadz π
Thanks for your message and I know this situation can be a bit stressful, but there is a way forward.
Since you canβt access your old email, hereβs what you need to do:
Once thatβs done, contact Player Support again from the game and explain that:
You can contact Support through: Settings (cogwheel) β Account & Help β Help Center β select a topic β scroll all the way down β Contact Us
If you happen to still have access to your old game on your device, it really helps if you can also share your old Game ID with them: How to find your Game ID
Theyβll then be able to locate your old progress and move it to your new account π
Hello @Nursyanadz regarding your contact with the Help Center have you just received the automatic response or have you had contact from a real person?
If you have been contacted by a person I am surprised that you have been told that there is no solution as I thought in circumstances like yours you could create a new account and then King could transfer your level progress to your new account.
@QueenB have I got something wrong? Is there really no chance of Nursyanadz getting their progress reinstated to a new account?
@Alienscar hi! Tq respond to my post. But I cant remember my game account password. It is linked to my yahoo email but unfortunately right now I totally lost access my yahoo email. Really sad I cant retrieve my game account. Already contact help center but seems no solution
If you change your email, your progress will not be loaded and you will have to start from the very first round. You must enter the same login details so as not to lose your progressπΉ
I am not sure if this works or not @Nursyanadz but according to the Help Centre you do not need access to your existing email address to change the credentials of your game account all you need is the password for your game account.
Here is what the Help Centre says
You can update your email address by going to βMy Accountβ or βProfileβ in the game, entering your password, and changing your email. This lets you register a new email if you no longer have access to the old one. Your account and progress will remain safe.
Please see if this approach works for you.
Anybody can help me on how to retrieve my candy crush saga account?
