nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Candy Corner
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.

Frozen advert..

scooty22

Screenshot_20260402_234710_Candy Crush Saga.jpg

This advert is frozen. Have to exit game to restart. Losing lots of lives and game is virtually unplayable.

Want to reply?

Accepted answers

MountainMom

Hello @scooty22,

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

In addition to reporting ads, you might find the following tips helpful:

When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
On some ads, there is a button in a bottom corner of the ad. After tapping on that button, you can select "Broken" from a set of options.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely

All comments

MarilynRules

My adverts have frozen this morning. Black screen.

Fisherman74

https://community.king.com/en/candy-crush-saga/discussion/comment/3509523#Comment_3509523

It's happening over 10 times in a row, can't do anything. These adds should be removed

This add that is frozen seems to actually be the Candy crush all star add, see screen shot,

So can candy crush fix this.

Screenshot_20260402_195105_Candy Crush Saga.jpg

Fisherman74

https://community.king.com/en/candy-crush-saga/discussion/comment/3509523#Comment_3509523

It's happening over 10 times in a row, can't do anything. These adds should be removed

Fisherman74

I'm having this same issue, it pops up every other ad, there is no x to click or button at bottom of add to click. The only way is to close the game, very annoying.

scooty22

Thank you for the information. Most useful.

MountainMom

Hello @scooty22,

Unfortunately, some ads do not work as intended. The best way to make the King advertisement team aware of issues is to use the process described in the following article from our Help Center.

👉How to report an ad in your game

In addition to reporting ads, you might find the following tips helpful:

When you tap on the "x" button and it redirects to the advertiser's website, you might try to tap on the "back" button on your device. It might return you to the game but you might or might not get the reward for watching the ad.
On some ads, there is a button in a bottom corner of the ad. After tapping on that button, you can select "Broken" from a set of options.

It is important to report faulty ads. The more complaints submitted about a given ad, the greater the likelihood it will get fixed or removed completely