Win Streak Not working properly

Question

Hello!  For some time now, my win streak is not working properly.  For example, right now I'm on Win Streak 15.  At my level, it goes to the "5th bag" of free gifts, for example, color bomb, strip/wrap etc.  However for the last several months, no matter what I do, I am unable to get the the 6th and final bag.  I've been playing this for years so I know something is wrong.  Can someone please check into this issue?

Thanks a lot!

mbb4917 · Answer

everything is up-to-date.  I am including a picture and there is definitely a sixth bag.  It’s always worked before but stopped  months ago.

also I have an Surface Pro I am using.  It is a Tablet.  Where is the gear icon and all those places you’re telling me to go to.  I’m sorry I can’t find it..

Thank you!

MountainMom · Answer

Hello @mbb4917 and thanks for reporting this issue.  I am curious if you only have 5 bags of boosters and if the last one is misnumbered.  If not, it would be helpful if you could share information about the device on which you are playing and your Game ID.

In the meantime, be sure your game app is up-to-date and you have at least 2Gb memory available.  It might also be helpful to clear your game cache (not your data) and restart your device.

If the issue with the Win Streak is unique to your account, I suggest you reach out to King's Player Support team through your game:

* Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of the issue you are having and scroll all the way down and tap “Chat With Us.”

This way our Player Support Team will have your account and device information.  We cannot access individual player accounts from this Community.