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My phone was stolen, and I logged into my candy crush account on my new phone. My gold and boosters are still present, but my account has started me again at level 1. Can I get my progress back?
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Hello! Thank you for your response. I have tried this, and it didn’t work, so I have contacted the support team.
Hi and Welcome to the King Community
If you still don't see the right level please force close the game, wait a few seconds, and then reopen it.If that doesn't work then please sign out of your Facebook/Kingdom account, close the game, reopen it and then sign back in again - sometimes it just needs a little nudge to make sure the level loads correctly.
If the issue persists, after reconnecting, please email this to our Player Support Team here
