WTF? Most of my boosters have GONE, DISAPPEARED

Question

I had at least 68 color bomb boosters (and similar numbers for all other boosters) when playing this morning before work. Logged in after work ALMOST ALL GONE. I now have 3 color bombs, 1 lolly hammer, 2 striped/wrapped, 0 coconut wheels, switch hands, fish, random thing. AND I had over 20 of each UFOs and PARTY POPPERS. ALL GONE!! GIVE THEM BACK, I worked really hard to accumulate that!!!! Only thing NOT gone is gold bars, I still have 6648 of those (which tells you RIGHT THERE, I will have had no shortage of boosters. SERIOUSLY, GIVE THEM BACK, I will NOT PLAY AGAIN UNLESS AND UNTIL YOU DO.

HM100 · Answer

I agree with you. While boosters (Non-timed) are also technically saved server-side, they're only as such on Windows and online (Facebook) as on Mobile they're stored on app's data (Device Memory) and reinstalling the app or erasing data will erase the boosters.

Timed boosters are always stored locally, however.

Kevin_ · Answer

Hi @ilovezudo,

I am sorry to hear about the loss of your boosters. Please bear in mind that boosters unlike Gold Bars are saved directly to your device's memory therefore with a device or even OS update or even reinstalling the app, your boosters unfortunately may be lost.

Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your items ensuring that your receive a reply as soon as possible.

However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!