Message: "You're offline. Connect to Internet and try again."

Question

Hello!  I try to sign in to my account, and I receive the following message:  "You're offline. Connect to Internet and try again." However, I am NOT offline, as all of my other 6 King games I play work just fine. I also lost 409 gold bars I had. The total now shows 0. I am very upset about this. What happened?!

Colorbomb_Collector · Answer

Hi there, welcome to the Community @XmasBaby1225

I understand your concern and I will point you into the right direction.

In order to receive the best possible assistance regarding this, please reach out to our Player Support team as they'll be able to check this for you. You can reach out directly via game app or via

https://soporto.king.com/

I hope this helps and wish you a nice day!