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When I open Candy Crush Saga, it takes me back to level one and i lose a life. Why and can i fix it?
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Please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your progress issue ensuring that your receive a reply as soon as possible.
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i CAN SEE MY PROGRESS ON THE MAP AND i AM CONNECTED.
Hi @DeborahJo and welcome to the Community!
I am sorry to hear that you are being taken to level 1 and losing a life. Could you please let me know if while taken to level 1 you are still able to see the rest of your level progress or just the level 1 completely?
If only able to see level 1 can you please ensure you are connected to your correct King/Facebook account.
