Candy Crush Saga

Question

after continuous passing levels off about 8-10  games it gives me a bonus , Twice it’s happened with free bonus 25 gold bars saucer dish color ball and color ball with candy wrap and color ball together and I don’t receive them also alittle while ago I got one with 35 gold bars and the same bonus as the 25 gold bars added to the 35 gold bars and didn’t receive. Free bonuses for passing a lot of levels one after the other. Do you know why I’m not getting my free bonuses ? Cathy Pohl

kiara_wael · Answer

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.