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Hello please help me I can't play my Candy Crush Saga right now it say to update it but it's not giving me any links any help would be greatly appreciated thanks again
Hi everyone,
Thanks for your patience, and also for sharing your device details and screenshots.
From what we’ve seen so far, it looks like some older Kindle / Amazon Fire devices may no longer be able to support the latest version of Candy Crush Saga. We’ve reported this to the developers and the team is looking into it, but for now it does not look like there is a quick fix we can offer from the Community side.
If you’re unable to update the game on your current device, you may need to continue on a newer supported device instead.
As a reminder, if your game is connected to a King account or Facebook account, your game progress and Gold Bars should sync when you login on another device. Boosters and win streaks do not transfer between devices, so those may unfortunately be lost.
If you change device and have any trouble getting your progress back, please contact Player Support through the game:Settings > Account & Help > Help Center > select a topic > scroll down > Contact Us
We know this is frustrating, especially when it happens suddenly, and we really appreciate you taking the time to report it.
Let me know if you have any doubts!
@olaleyetemidayo You will lose your lives and boosters. I wouldn’t do it. Try offloading the app and clearing cache first. Then turn off your device for at least 10 seconds.
Have they come back with an answer yet
Thank you for this info.
Very frustrating that we can no longer do this as I don't have another device currently.
Thanks for the explanation, very helpful 😊.
Edited by CM:⛔️That’s too much personal information - Check our House Rules.
HHow do you update on my fire tablet?
II have the same issue. I am using Amazon fire tablet. Using apps from amazon.
Hello @kenlee1978🤗 A Warm Welcome to the King Community!
I have reported this issue to our Game Experts team as I have noticed few more complaints about the same issue!
Please bear with till they respond after they get back tomorrow🙏🏼
Thank you very much for providing the screenshot @darth_pizza 🤗
Let me ask our Game Experts and find out what you should do in this situation!
They are gone for the day! Hence, please bear with us till tomorrow to receive a helpful response🙏🏼
Hello @cinemen1 🤗 A Warm Welcome to the King Community!
I am seeing this complaint a lot since yesterday! I am on my way to report it to our Game Experts’ team!
Can you please provide below details for the team to look into it:
Thank you for your patience & hope to talk to you further🍫🍫
Ok Please help I can't update my Candy Crush Saga I tried No luck please help thank you
I received a message saying update but no options to update. When clicking on the update button it takes me to other online candy crush games but no option to update.
Having the
Hello @Ekundayo080282🤗 A Warm Welcome to the King Community!
I am sorry to hear that you have been experiencing issues with the game!
If I understand correctly, the game is asking you to update, even after you installed the update? I think I saw couple more complaints today about this issue🤔
Which device you are using to play the game? Also, can you share a screenshot of that update pop-up?
I will look around and see if we do have more complaints! If we do, then I will have escalate it to our Game Experts' team!
Hope to talk to you further🍫🍫
How am I going to update my game coz the thing is telling to update it and I have been doing that but I can get it
This is what I see and there is no exit to get off it and continue play
Don't do that except as a last resort…. if you have boosters stockpiled, you will lose them
I had been playing on an Amazon Fire 7 tablet…. the Amazon App store doesn't show the App any longer and it was last updated 09/18/24… I could still play with the old App version…. but as of yesterday, it is forcing me to Update, as is yours…. so, time to start on a newer device… as stated above by Alienscar, apparently the OS on the tablet is no longer compatible with the game. Would have been nice if King gave us a heads up with time to use up boosters rather than just lose them.
It's a kindle Fire
What device are you playing on @Hardtrucker
Sometimes the update warning is related to the operating system of your device. That is, if you play on an Android device and it's operating system is Android 5 or lower then you won't be able to update your game. The same applies if you play on an iOS device that has an operating system of iOS 15 or less
I get this...
Thanks for the update!
Could you please try reinstalling the game app instead?
If you continue to have trouble, please check out our Help Center + chat bot. Then follow the Chat With Us option, you can then reach out to Player Support to obtain help with your issue ensuring that your receive a reply as soon as possible.
However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!
Hi, I've tried from clicking the update button and from the store. Neither seems to do an update or let's me play.
Hi @Hardtrucker,
I am sorry to hear you are having trouble updating the game app. What exactly happens when you try to update?
Have you try doing it directly from your device app store?
I can't get into the game as its telling me I need to update.
I've tried to do This but its not happening
Uninstall and reinstall
Hello @darth_pizza🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
Please provide these details for us to assist you further!
Thank you and hope to talk to you again🍫🍫
I load into the home screen and I click play and it comes up with the privacy change and I can't get rid of it no matter what what do I do
If you can’t play and the game keeps saying update, you may be:
If if happens, you must update the device and the game for the best experience; or purchase new. This is the solution for you.
Why can't I play keep saying update
Hello @brwelch🤗 A Warm Welcome to the King Community!
Are you playing the game on a mobile device? Did you save the game either with Facebook or a King account before updating? Sometimes, the update cause us to logout of the game! So, all you need to do is log back into the game and play a level! After winning the level, go back to the map screen and see if your progress has returned!
If nothing worked, then, you will have to contact King Player Support team!
Please let me know if you have any further questions🍫🍫
I was forced to update and started back at level one. Is there a way to retrieve levels?
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
