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Hello @Elle9707 In fact I believe this might have changed. We did warn players about losing ads after a purchase for years here in the community, but the game changes all the time and in fact I think in 2026 they have finally removed the system that led to players automatically losing ads after a purchase with money.
I used to run tests on this in 2024, 2025 and you are correct that in the past every player who made a purchase did lose the ads a few days later. In recent months however this has changed. We have heard few specific complaints about this link (though that might have something to do with the way posts are being tidied away and hidden from view), and my own tests also confirmed this. I made small purchases before All Stars in two accounts and both still see ads now.
Hello,
It is quite possible that you are no longer receiving ads because you have made a purchase. It is understood that the ads disappear once you buy a in app booster or gold.
Tens or hundreds of thousands of people have noticed the ads disappear after they make a purchase.
Hope this helps.
mas isso é injusto. Deveria ser igual para todos. Estou bem irritado e infeliz com o jogo por causa disso.
Why i don't see ads video in my game
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
