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It's as the title says. She has no memory of her player id, nor a screenshot, etc. I can't Seem to log in back to her Guest Account. She is sad over losing her gold bars, could anyone help out with this situation? Thank you.
Hello @Sümeyye12 🤗 A Warm Welcome to the King Community!
I am sorry to hear about your Mom’s game account!
Sometimes, players do lose their gold bars after creating an account! In this instance, King Player Support team is the only one that can assist with this issue as they have the resources.
Please open Mom’s game account - go to “Help Center” - find the suitable point/option and send your complaint. ** If you prefer step by step instructions, please reply back and let me know which device you are using!
Hope everything goes well and your Mom receives her goodies back🍫🍫
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
