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Unable to purchase
Hi everyone 👋
Thanks a lot for taking the time to report this! We can see multiple players experiencing issues with the Shop not loading, and we understand how frustrating this can be, especially when you’re trying to make a purchase.
The issue has been flagged and shared with the team, and we’re currently looking into it.
If the issue continues after trying these steps, please hang tight while we investigate further.
We’ll keep this thread updated as soon as we have more information to share.
Thanks again for your patience 🙏
Hello @devoryf unfortunately the issue of peoples' Shop not working is quite common at the moment.
Please check out the thread linked below
https://share.google/gpcCVemJZgHUIcudY
It has been weeks for me and months for others and still no resolution.
I can't buy in the store. I've tried everything and it won't load. What should I do?
It's getting a bit silly now, it's been months that I haven't been able to use the shop? When will this be fixed??
I’m unable to purchase bars for Candy Crush
Needed to buy the special offer to qualify for the next round an cannot get in AGAIN! I am requesting a full refund for all the purchases to get me inti the 2nd round plus the purchases this week as I currently 4th and only have a couple of hours to get in the top 3. This is totally unfair and probably got a legal case for not allowing me to get to the finals. I am currently near 20,000 levels and deserve to be treated fair for the 10 years of playing time, effort and money spent.
this has happened to me today but it did take money from my account and not give me my awards
I want to progress but I can't. It says "Server error"
Just had a work around! I downloaded Candy Crush on my PC and added payment through my mobile which said it didn't work and said the same as the image you attached but when I went back on my mobile candy crush my gold bars were there! Not great but did work for now.
Tried all that, everything short of deleting and reloading the gamer. nothing works.
Ich hatte das leider auch schon öfters, dass die erste Zahlung fehlgeschlagen ist und beim 2. Versuch kauf erfolgreich war, jedoch kann es dann hängen bleiben, wenn man während dem Zahlvorgang die Seite verlässt 🫤
Why does it keep doing this? I am going to lose all my boosts if I cancel but there is nothing else I can do.
I just received the $0.99 offer & when I tried to purchase it cited "connection issue" & I lost the chance to purchase! It is an in-game purchase that is infrequently offered. How can I get it back?!
Tyou hank
Hello @devoryf please see your previous post on this subject for an answer to your question.
https://share.google/fUlg0BPIwD5yhT8Se
My shop isn't working to be able to buy more gold for more moves
Trying to buy more gold bars
Just to show the extent of this problem here are a few links
Hi @king9137
Could you share the error message that you get in the game app that is telling you the game is not connected? We have a reported issue HERE which I'm trying to figure out if your issue is related 🤔
So why is theSo why is the game. Will not allow me to contact the store while I'm playing the game will not allow me to play the game. When I'm clearly online at the same time as it's telling me I'm not online unless your game is cheating is that the problem. Because by these screenshots you can clearly see that in between each picture of it telling me that it was offline I'm taking a picture of the same ridiculous screen telling me at the same time I'm on online I have a great signal strength but I can't access the store or I can't buy anything excuse me. The only way to explain that is it you're stupid game is cheating me.
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