Recent Crashes May 4th 2026 Version 1.327.0.1 - (Edited by CM: Under investigation)!

Hi everyone, thanks for all the reports here.

We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves.

If this happens to you, please first:

update the game to the latest version
fully close the app and reopen it

If the issue happens again, please reply with:

your Game ID - How to find your Game ID
your device and OS version
your game version
the level number
whether you bought Extra Moves
which boosters were active
the date and time it happened
a short screen recording or a screenshot, if possible

That information helps a lot when checking these reports with the team.

Thanks again for continuing to share details. We are reviewing the reports and keeping track of the pattern.

Hi everyone 👋

Thanks for your patience here 🙏 I just wanted to check back in with an update.

At the moment, we’re not seeing a widespread issue affecting all players, but we do understand that some of you are still experiencing freezing or crashing from time to time.

To help rule out common causes, we recommend trying the following:

Make sure your game is updated to the latest version
Restart your device
Check that you have enough free storage available
If you’re playing on Facebook, try switching to a different browser

If the issue is still happening after that and especially if:

it affects your progress
happens after a purchase
or involves lost items

👉 the next step is to contact our Player Support team through the game.

They will get access to your account details and can investigate your case more closely and follow up with you directly.

You can reach them by opening the game app and go to:
Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"

Thanks again for reporting this and for sticking with us 🙏

Hi everyone,

Thanks again for reporting the recent freezing/crashing. I’ve checked internally and at the moment we’re not seeing a large spike in crash reports, so I’d like to gather a bit more detail to understand what’s going on.

Some of you have provided the platform you are currently having this issue on but not everyone so ff you’re still experiencing this issue, could you please share:

Which platform you’re playing on (iOS, Android, Facebook in browser, Windows app, etc.)
Is the game still crashing and how many times has it crashed since yesterday?

This will help us identify whether this is platform-specific or linked to something else. If you’re playing on Facebook in a browser, please mention that specifically, (we have another issue being investigated for Facebook crashes).

Thanks again for your help and I’ll keep monitoring this thread 🤓

https://community.king.com/en/candy-crush-saga/discussion/582858/game-keeps-freezing-and-wasting-progress

Hi everyone and thanks for all the reports, and sorry you’re dealing with the freezing/crashing. I’ve read through everything here, and thank you @Alienscar for pulling the related posts together, super helpful.

I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by the developers. I'll keep you updated 🫡

In the meantime, if you have any updates, rather if the issue is still persisting or if it's back to normal, please let us know as it help with the investigation 🙏

Alienscar

Yes @katieroselizzy plenty of people are complaining about their game crashing since the last update.

Here are a few of them.

https://community.king.com/en/candy-crush-saga/discussion/582780/crashing

https://community.king.com/en/candy-crush-saga/discussion/582806/game-freezing

https://community.king.com/en/candy-crush-saga/discussion/582814/crashing

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26

https://community.king.com/en/candy-crush-saga/discussion/582722/why-the-game-crash-since-the-last-update

https://community.king.com/en/candy-crush-saga/discussion/582705/game-hanging

https://community.king.com/en/candy-crush-saga/discussion/582715/game-crashed-and-closed

Unfortunately, even when it is plainly their fault, you won't get a sensible answer from King and they will always blame the players device and memory.

King's response is stuck in the past as today's devices are just as powerful as computers and the majority of people playing this game now have super fast broadband.

I am sorry to say that all you can do is keep playing the best you can until King realise they have a problem and fix it.

All comments

Hello @Chubear🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!

Are you playing Candy Crush Saga? If so, which device are you using to play the game? If using a mobile device, which version of the App do you have right now?

Can you please post a screenshot of the "Play" button you are clicking on?

Hello @mipi2012🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are also experiencing the "freezing" issue with the Treat Machine in your game!

Looks like a couple of you are having this issue in the game! Let me report to our Community In-charge team and see what they say!

Can you please specify the device you are using and also the version you have right now, because the game team will need these details!

Thank you for understanding & hope to talk to you soon🍫

mattg4321comcast

candy crush tech going to respond to this?

Chubear

I've been stuck for over a month….press the "Play" button, but doesn't move off the screen. Just plays music! Anyone have any suggestions/answers???

chichi_chills00

Thanks for the reminder

Please kindly refresh your page

I have the most current iPhone with the most updated iOS and the most updated cc app. Please fix this

shdw

The game crashed today again, seems like it's everyday now.

The cache is clean, I have almost 90% of memory but nothing keeps the app open.

Same! Can’t get past the daily treat machine. I’m on the newest iPhone with the most updated iOS and updated CC app. It’s been 24 hours.

CC version 1.327.0.1, last updated on 30/04

Android version

CC version 1.327.0.1, last updated on 30/04

Android version 16

Same! Can’t get past the daily treat machine. I’m on the newest iPhone with the most updated iOS and updated CC app. It’s been 24 hours.

Hello again @Manun4e🤗 Thank you for replying back!

Sometimes, the Treat Machine gets stuck in my game too! But, it works again once I close the App & restart my device (although the booster gift will be missed sometimes)!

Please do provide if you have any other information🙏

Can you check the App version you have right now? Also, which Android version are you running on your device?

Hello,

Yes, I did. I restarted the phone twice. I have also cleared the cache of the game. Do you need some more information in order to understand why I have this issue?

Hello again @Manun4e 🙋‍♀️

Looks like you have posted your question multiple times!! Since I have already attended to your question in Candy Crush Saga area, I will close this post considering it as a “Duplicate”!

Thank you for understanding 🙏🏼

Hello @Manun4e 🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are experiencing an issue in your game!

Thank you for mentioning that you are playing on an Android device! Did you try to close the game - remove the App from “recently opened” - shutdown the device and turn it back?
If you haven’t yet, can you please try that and let us know?

Hello,

Since this morning I can't start the game, it's stuck on this screen

Screenshot_20260507_130622_Candy Crush Saga.jpg

I'm playing on Android device.

DieOmimi

Hi @Manun4e warm a welcome to our community at Farm Heroes Saga. 🍎

I am sorry to hear that you are stuck on the daily reward loading screen in Candy Crush. You have currently posted your question in the Farm Heroes Saga forum.
I will arrange for your question to be moved to the correct forum.
In general, the following steps help with technical issues:

Restart: Force close apps and restart your device.

Updates: Check that you have the latest game and device updates.

Memory: Keep at least 2GB free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Friends Saga > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
📟️ Amazon Kindle: Menu > Choose Settings > Clear All Cookies Data
As a last resort, you can try reinstall the app. Note that this will remove all of your boosters from the game, so please do not do this unless absolutely necessary.

Hello,

Since today the game is stuck on this screen

and impossible to play. I'm using Android device.

shdw

Another super color bomb, another crash.

The staff should at least let us keep the item for the time being if you won't fix it.

Also another ad freezed on a black screen again.

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26-edited-by-cm-under-investigation

my game won’t open, it stays stuck on the daily treat machine. It was updated today so it should be the most current version

angelguard

After the update of today, CandyCrush keeps failing. After the load it freezes and closes.

UPDATE: I deleted and downloaded CandyCrush, now it works well. Only all my boosters went lost.

Ps: don’t forget to save your current progress.

shdw

Same problem here, I tried cleaning the cache, put other apps on focus mode and nothing works.

Plus a black screen today after the message of "there are no ads on the moment"

marrito

Let me know what you find out, I currently can’t even play, just stuck in main page and won’t take me to the level field to play

Trae123

My game is crushing too

grace76

GramT

I still can't get mine to work on my computer on facebook. I gave up. I play on my phone now, but don't have all the perks and it's too hard to see on my phone. So I just play once a day on it and just gave up on the computer. Not worth the hassle.

Accepted answers

Alienscar

Yes @katieroselizzy plenty of people are complaining about their game crashing since the last update.

Here are a few of them.

https://community.king.com/en/candy-crush-saga/discussion/582858/game-keeps-freezing-and-wasting-progress

https://community.king.com/en/candy-crush-saga/discussion/582780/crashing

https://community.king.com/en/candy-crush-saga/discussion/582806/game-freezing

https://community.king.com/en/candy-crush-saga/discussion/582814/crashing

https://community.king.com/en/candy-crush-saga/discussion/582777/recent-crashes-2-21-26

https://community.king.com/en/candy-crush-saga/discussion/582722/why-the-game-crash-since-the-last-update

https://community.king.com/en/candy-crush-saga/discussion/582705/game-hanging

https://community.king.com/en/candy-crush-saga/discussion/582715/game-crashed-and-closed

Unfortunately, even when it is plainly their fault, you won't get a sensible answer from King and they will always blame the players device and memory.

King's response is stuck in the past as today's devices are just as powerful as computers and the majority of people playing this game now have super fast broadband.

I am sorry to say that all you can do is keep playing the best you can until King realise they have a problem and fix it.

I’m looking into this and will share the feedback with Player Support and if this needs to be investigated by the developers. I'll keep you updated 🫡

In the meantime, if you have any updates, rather if the issue is still persisting or if it's back to normal, please let us know as it help with the investigation 🙏

Hi everyone,

Some of you have provided the platform you are currently having this issue on but not everyone so ff you’re still experiencing this issue, could you please share:

Which platform you’re playing on (iOS, Android, Facebook in browser, Windows app, etc.)
Is the game still crashing and how many times has it crashed since yesterday?

Thanks again for your help and I’ll keep monitoring this thread 🤓

Hi everyone 👋

Thanks for your patience here 🙏 I just wanted to check back in with an update.

At the moment, we’re not seeing a widespread issue affecting all players, but we do understand that some of you are still experiencing freezing or crashing from time to time.

To help rule out common causes, we recommend trying the following:

Make sure your game is updated to the latest version
Restart your device
Check that you have enough free storage available
If you’re playing on Facebook, try switching to a different browser

If the issue is still happening after that and especially if:

it affects your progress
happens after a purchase
or involves lost items

👉 the next step is to contact our Player Support team through the game.

They will get access to your account details and can investigate your case more closely and follow up with you directly.

You can reach them by opening the game app and go to:
Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"

Thanks again for reporting this and for sticking with us 🙏

Hi everyone, thanks for all the reports here.

We’re currently keeping an eye on reports where the game freezes or crashes, especially near the end of a level, after using boosters, or after buying Extra Moves.

If this happens to you, please first:

update the game to the latest version
fully close the app and reopen it

If the issue happens again, please reply with:

your Game ID - How to find your Game ID
your device and OS version
your game version
the level number
whether you bought Extra Moves
which boosters were active
the date and time it happened
a short screen recording or a screenshot, if possible

That information helps a lot when checking these reports with the team.

Thanks again for continuing to share details. We are reviewing the reports and keeping track of the pattern.

All comments

mattg4321comcast

candy crush tech going to respond to this?

Bonafide411

Sometimes you have the right tools, but they aren't giving you the right thing 😮‍💨

https://community.king.com/en/candy-crush-saga/discussion/586697/impossible-to-start-the-game

Hello again @mipi2012🙋‍♀️

I have just responded to your comment in this👇thread! I will request our Community In-charge to combine this post with that other thread, to keep all complaints together!

Thank you for understanding 🙏

To avoid confusions, I will close this thread for now🍫🍫

Hello @Bonafide411🙋‍♀️

Are you playing Candy Crush Saga? Do you need help in your game as well?

I am sorry to say I did not understand what you wanted to say🤔

CatchumFoppy

I was stuck on “Treat machine screen”. Send message to King saying it’s frozen. Next time I opened the game, it cleared, I received daily reward and cleared Bonus wheel (twice) and I went to “play screen”. Now game is frozen on “play screen”. 🤦‍♂️ Music plays, but unable to play

coachgarrett

On iOS 26.4.2…the Candy Crush app updated and now it freezes immediately when I open the app. Not sure what to do nor do I want to lose my progress. Options???

scottelkin

I cannot open the game anymore. It freezes immediately after the loading screen. I start to get some animation around the level I am on, then just freezes. Restarting my phone doesn't change it. iPhone 17 Pro Max. I don't want to delete my game as the last time I did that I lost all my candies.

Please advise.

Hello @scottelkin 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your game!

Yes, I completely agree with you! Please do not reinstall the App as you will lose all of your saved boosters and the progress of the events & features in your game will be removed!!

Thank you for providing your device details! Can you please tell me when did you update the App? And which version is it?

Thank you & Hope to talk to you further🍫🍫

Hello @coachgarrett 🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are experincing an issue in your game!

Looks like this freezing glitch is affecting multiple players!! I will escalate it to our Community In-charge team right away!

Can you please tell me which Apple device you are using (model) and the game App version you have installed? These details help me to report the issue!

Thank you and hope to talk to you soon🙏🏼

mangomoe

So for the past 2 days, the app was stuck on a screen, and I didn't know what to do or that there was a discourse on this topic. I forced-closed the app multiple times and shut down my phone, but still nothing. So unknowingly, since I did have an account that would save my progress, I deleted the app and reinstalled it. Thank God my progress level saved BUT tell me why ALL my stored boosters/items didn't restore. IM SOOO MAD/SAD. I worked sooo hard for my inventory/boosters for different things, I DESPERATELY need them back, but I don't know how to retrieve them. PLS HELP

Hello @mangomoe 🤗 A Warm Welcome to the King Community!

First of all, I am very sorry to hear that you had to delete your game App due to a freezing glitch!!

After reinstalling the App, was the freezing issue resolved OR are you still experiencing it?

With regards to the lost boosters —> Unfortunately, that is how King Saga games work! Only level progress and the Gold bars will be saved to King Servers, but the boosters & lives received from our friends are stored to the device local memory - which will be deleted when we delete the App(s)!

If there are any purchased boosters, please send a complaint to the King Player Support team and request for reimbursement! You can send a complaint otherwise too! But, not sure how many of those lost boosters you will get back!!

You can send your complaint directly from the game App - through “Help Center”!

Please let me know if you need further assistance with anything🍫🍫

mangomoe

The freezing issue has been resolved, and now I can play, it's just my lost booster :( Thank you for your reply and suggestion. I will reach out to them.

churchs

my app is frozen! What do I do?

Hello @churchs 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are also experiencing the freezing issue in your game!! Which device are you using to play the game?

Is it freezing on the Home Screen or the Treat machine or the map screen? We have complaint from other players from tone of these issues🤔

I have already reported the issue to our Community In-charge. They will be looking at it when they come back to work tomorrow. But, please do not delete the App ad you will lose all of your saved boosters and stored lives!

Please provide the details I have asked above for me to pass it on!

Thank you🍫🍫

brown77515

while I was playing the game, it closed abruptly and now when I open the app, it just freezes and won’t let me get in. I have an iPhone 17 pro. My phone is updated.

Hello @brown77515 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are also experiencing the freezing issue in your game!! Which device are you using to play the game? And, which version of the game App do you have right now?

Is it freezing on the Home Screen or the map screen? We have complaints from other players about different issues🤔

I have already reported the issue to our Community In-charge. They will be looking at it when they come back to work tomorrow. But, please do not delete the App as you will lose all of your saved boosters and stored lives!

Please provide the details I have asked above for me to pass it on!

Thank you🍫🍫

brown77515

game version 1.327.0.1

iPhone 17 pro

Freezes on the map

Thank you @brown77515👍

If I have any updates, will let you know!

chichi_chills00

download the app again and put your account in that’s all

Thanks for your patience

Hello @chichi_chills00,

Please do not suggest players to delete or reinstall their game Apps!! Only King team can do that! Because of your suggestion, if the player(s) reinstalls their game and loses all their saved boosters, who will take the responsibility?
Hence, please be careful while suggesting any steps or tips!

Besides, as one of the Game Moderators, I am already talking with the player and I will do the needed to the best of my ability!

Thank you for understanding🙏

jar08dr

I’m having the exact same problem. Cannot get past the opening page

Hello @jar08dr🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

I have already reported the issue to our Community In-charge team! There will be logging in soon to check the reports!

In the meantime, can you please tell me which device you are using to play the game and which version of the App do you have right now?

Thank you🍫

jar08dr

the newest version of the game and an iPhone 12 Pro Max

Viv5708

Same thing here, it freezes as soon as I access

15135262812

my game freezes from time to time when l open it

It can even stop mid game

Darleneblue3

2 days now the game opens and freezes at the daily treat machine, how do we get this fixed ? And will I lose all my progress ?

Hi @15135262812

Sorry to hear your game has been freezing. If it happens both when opening the game and during levels, let’s first try a few quick checks:

Make sure the game is updated to the latest version
Restart your device completely
Check that your device software is updated
Free up some storage space if your device is running low

If the game is connected to a King or Facebook account, your progress should be safely saved.

Please also let us know:

Which device you are playing on
When did the freezing started, recently or after an update?

That will help us understand the issue better 😊