REDOWNLOADED APP DUE TO FROZEN GLITCH WITH NEW IOS UPDATE ISSUES

Question

So for the past 2 days, the app was stuck on a screen, and I didn't know what to do or that there was a discourse on this topic. I forced-closed the app multiple times and shut down my phone, but still nothing. So unknowingly, since I did have an account that would save my progress, I deleted the app and reinstalled it. Thank God my progress level saved BUT tell me why ALL my stored boosters/items didn't restore. IM SOOO MAD/SAD. I worked sooo hard for my inventory/boosters for different things, I DESPERATELY need them back, but I don't know how to retrieve them. PLS HELP

PummyRaj · Answer

Hello @churchs 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are also experiencing the freezing issue in your game!!  Which device are you using to play the game?

Is it freezing on the Home Screen or the Treat machine or the map screen?  We have complaint from other players from tone of these issues🤔

I have already reported the issue to our Community In-charge.  They will be looking at it when they come back to work tomorrow.  But, please do not delete the App ad you will lose all of your saved boosters and stored lives!

Please provide the details I have asked above for me to pass it on!

Thank you🍫🍫

churchs · Answer

my app is frozen! What do I do?

mangomoe · Answer

The freezing issue has been resolved, and now I can play, it's just my lost booster :( Thank you for your reply and suggestion. I will reach out to them.