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Episode race WON'T START - Edited by CM: Reported to the studio!

Jasam2025

Screenshot_2026-05-14-09-05-07-729_com.king.candycrushsaga.jpg

Screenshot_2026-05-14-08-44-49-786_com.king.candycrushsaga.jpg

Hi,
My episode race won't start. My user id is 15599995556. I am currently playing new level just released and I noticed that after second level my episode race didn't started ( I completed level 22209). I check forum and last time when this happened it was in 2024.
When I saw that is something wrong, I restarted the game, logged out and back in, deleted the cache and restarted my android phone. Any of these actions didn't help.
First, game told me that episode race will start when I complete level 22208 then 22209 and now 22210.
I already passed 5 levels and episode race didn't start.
Please see attached screenshots and fix this issue or tell me work around.

To ask your Question:

Accepted answers

QueenB

Hi everyone,

Thanks for your reports about the Episode Race not starting correctly, especially on the newest levels released this week.

We’re seeing similar reports from other players too, including:

Episode Race not starting at the beginning of a new episode
The game saying the race will start after the next level, but then moving the start point again
Progress not tracking as expected on newly released levels

The team is aware of this and is looking into it.

From what we can see so far, this seems to happen more often when players are playing the very newest levels shortly after they are released. In some cases, the Episode Race may need enough player/competitor data before it can start correctly, which could explain why it does not always begin right away on brand-new episodes.

That said, we understand this is frustrating, especially when you are waiting for the race to begin and it keeps moving forward instead. We’ll keep monitoring the reports and will share any updates when we have more information.

For now, please make sure your game is updated to the latest version. If you are also seeing this issue, feel free to share:

Your device model
Your game version
The level where the Episode Race should have started
A screenshot, if you have one

Thanks again for flagging this and for helping us track what’s happening.

All comments

Alienscar

We’ll keep monitoring the reports and will share any updates when we have more information.

To be honest @QueenB I think your response is very misleading. Your tone and words read like this is a new issue, but as everyone that has been here for awhile knows this issue has been occuring since at least 2022. It has probably been longer, but older posts that mention the Episode Race have been archived.

https://community.king.com/en/candy-crush-saga/discussion/381844/my-episode-race-is-disappeared-suddenly-solved

I check forum and last time when this happened it was in 2024.

It has definitely occurred since 2024 @Jasam2025 in fact it is a very well known and reoccurring issue for people that are near to the end of the map.

https://community.king.com/en/candy-crush-saga/discussion/488657/life-at-the-end-of-the-map-a-discussion

Please see attached screenshots and fix this issue or tell me work around.

If we can believe what we have been told previously about this issue then there is no fix as the issue is caused due to the mechanics of the Episode Race relying on recordings of people that have played the levels that you are playing.

The only workaround that has been mentioned and seems to work is to not play the new levels as soon as they are released. I can't tell you if a couple of hours or a day's delay is best though.

lfp

I have the same issue

victrola9

Although it keeps saying next level it never happens now on second map and doesn't show up ei

RickiT

my episode race is not working either. Once again they made an update that screws things up. Also I would like to know why in the weekly race I am put with people starting at level 109 when I am at level 22222. How is that fair I get 60 games they have unlimited

QueenB

Hi everyone,

Thanks for your reports about the Episode Race not starting correctly, especially on the newest levels released this week.

We’re seeing similar reports from other players too, including:

Episode Race not starting at the beginning of a new episode
The game saying the race will start after the next level, but then moving the start point again
Progress not tracking as expected on newly released levels

The team is aware of this and is looking into it.

For now, please make sure your game is updated to the latest version. If you are also seeing this issue, feel free to share:

Your device model
Your game version
The level where the Episode Race should have started
A screenshot, if you have one

Thanks again for flagging this and for helping us track what’s happening.

Jasam2025

Hi @mikeh12988 ,

Now in the game mine it alo saying that, but I am not sure it will really happened, because it was saying that will start on 22208, then 22209 and 22210. ( See attachments in my original post). I am little sceptical. If you start second episode and your episode race start please reply to this post

mikeh12988

The game said the race would start at level 22221 (espisode 2), not when I started episode 1 at level 22206. I completed the entire 1st episode starting at level 22206 with NO race availale.

Jasam2025

Hi @mikeh12988 ,

Who said it will start at level 22221?

mikeh12988

iPhone 17 Pro Max

Candy Crush version 1.327.1

mikeh12988

Same here, race would not start at start of level 22206 (1st episode) and said race would start when completed level 22221 (2nd episode). Given there are only 4 new episodes released a week, it means I can only have the race in the last 3/4 races. Completely pointless to deny the race in the first episode. Seems like a BUG

Jasam2025

Hi @collegeamoco ,

Did you checked on your computer? Did episode race started there?

Jasam2025

Hi @PummyRaj ,

I am sorry that you are not from support, but if you can escalate issue to correct people that will be really appreciated.

Hopefully they will be able to fix it fast

PummyRaj

Hello @Jasam2025 🙋‍♀️ I am just a player like you and others!

I have escalated this issue to the Community In-charge! They will be checking it after they come back to work in about 6 hours!

Jasam2025

Issue with episode race started today when I attacked new levels that are just released.i play only on my android phone and my game is up to date version 1.327.1.1 ( it was updated while I was playing star turnament , on play store this is latest version available to me andi date is 11.05.2026). To me it looks like that you forgot to put new levels in database for episode race to trigger start. Because of that every time when I pass new level it is saying that it will start when I finish next one. I also logged a proper ticket with support, but still with no reply from real person.

Please fix this issue. ASAP

leeleel

I always play on the same device. The game is updated. The internet works well.

PummyRaj

I am sorry to hear that @leeleel!

Can you please provide the details I have asked in my previous comment (below👇)!

Thank you & Welcome to the King Community🤗

leeleel

I noticed that my race didn't start when I finished the level. No gold and tickets. And I was in a hurry. to finished that

PummyRaj

Hello @Jasam2025 🤗 A Warm Welcome back to the King Community!
And, Hello @collegeamoco 🤗 Hope you are doing well!

I am very sorry to hear that you both are experiencing the good old Episode Race glitch again in your games🙁😕

Can you please list the device(s) you are using?
Also, can you check the App version you have right now?
Did the issue just start today?

@collegeamoco, I remember that you play on 2 (or 3) devices! Is it the same on all your devices? Or the game on computer is better? Can you please check?

Thank you both for your patience🙏🏼

Jasam2025

I am hoping that someone from support will tell us something about this problem. I raise the ticket with support, but I got 3 automated email with same content. Support need to respond not just leve it to AI to send automated emails.

I just got fourth email with this content:

Hi Jasam,

Our Help Center is jam-packed with useful articles. Check it out: https://kingcare.zendesk.com/hc
Didn't find what you were looking for? Drop by our Community. Your fellow players are more than happy to help! Visit https://community.king.com/en/

Thanks for contacting King Player Support.
We’re sorry to hear you've come across this issue during gameplay, but don’t worry because we’re here to help.
Let’s start by checking these basics: first check your game app is up-to-date (open your App Store and to see if any new updates are available, and update the app if you need to.)

Next, check you have more than 2GB of free space in your device storage. If not, try to clean up the memory, deleting anything you don’t use or need anymore, and then restart your device.

If you’re still having difficulties, reply to this email, giving us as much information as possible about the issue. Make sure you include the specs of your device (such as the manufacturer and model), how often the problem occurs and a screenshot, or a video that shows the bug if you can, and we’ll do our best to find a solution.

collegeamoco

Same with me. No episode race on new levels.

Accepted answers

QueenB

Hi everyone,

Thanks for your reports about the Episode Race not starting correctly, especially on the newest levels released this week.

We’re seeing similar reports from other players too, including:

Episode Race not starting at the beginning of a new episode
The game saying the race will start after the next level, but then moving the start point again
Progress not tracking as expected on newly released levels

The team is aware of this and is looking into it.

For now, please make sure your game is updated to the latest version. If you are also seeing this issue, feel free to share:

Your device model
Your game version
The level where the Episode Race should have started
A screenshot, if you have one

Thanks again for flagging this and for helping us track what’s happening.

All comments

collegeamoco

Same with me. No episode race on new levels.

Jasam2025

I just got fourth email with this content:

Hi Jasam,

Next, check you have more than 2GB of free space in your device storage. If not, try to clean up the memory, deleting anything you don’t use or need anymore, and then restart your device.

PummyRaj

Hello @Jasam2025 🤗 A Warm Welcome back to the King Community!
And, Hello @collegeamoco 🤗 Hope you are doing well!

I am very sorry to hear that you both are experiencing the good old Episode Race glitch again in your games🙁😕

Can you please list the device(s) you are using?
Also, can you check the App version you have right now?
Did the issue just start today?

@collegeamoco, I remember that you play on 2 (or 3) devices! Is it the same on all your devices? Or the game on computer is better? Can you please check?

Thank you both for your patience🙏🏼

leeleel

I noticed that my race didn't start when I finished the level. No gold and tickets. And I was in a hurry. to finished that

PummyRaj

I am sorry to hear that @leeleel!

Can you please provide the details I have asked in my previous comment (below👇)!

Thank you & Welcome to the King Community🤗

leeleel

I always play on the same device. The game is updated. The internet works well.

Jasam2025

Please fix this issue. ASAP

PummyRaj

Hello @Jasam2025 🙋‍♀️ I am just a player like you and others!

I have escalated this issue to the Community In-charge! They will be checking it after they come back to work in about 6 hours!

Jasam2025

Hi @PummyRaj ,

I am sorry that you are not from support, but if you can escalate issue to correct people that will be really appreciated.

Hopefully they will be able to fix it fast

Jasam2025

Hi @collegeamoco ,

Did you checked on your computer? Did episode race started there?

mikeh12988

iPhone 17 Pro Max

Candy Crush version 1.327.1

Jasam2025

Hi @mikeh12988 ,

Who said it will start at level 22221?

mikeh12988

The game said the race would start at level 22221 (espisode 2), not when I started episode 1 at level 22206. I completed the entire 1st episode starting at level 22206 with NO race availale.

Jasam2025

Hi @mikeh12988 ,

QueenB

Hi everyone,

Thanks for your reports about the Episode Race not starting correctly, especially on the newest levels released this week.

We’re seeing similar reports from other players too, including:

Episode Race not starting at the beginning of a new episode
The game saying the race will start after the next level, but then moving the start point again
Progress not tracking as expected on newly released levels

The team is aware of this and is looking into it.

For now, please make sure your game is updated to the latest version. If you are also seeing this issue, feel free to share:

Your device model
Your game version
The level where the Episode Race should have started
A screenshot, if you have one

Thanks again for flagging this and for helping us track what’s happening.

RickiT

victrola9

Although it keeps saying next level it never happens now on second map and doesn't show up ei

lfp

I have the same issue

Alienscar

We’ll keep monitoring the reports and will share any updates when we have more information.

https://community.king.com/en/candy-crush-saga/discussion/381844/my-episode-race-is-disappeared-suddenly-solved

I check forum and last time when this happened it was in 2024.

It has definitely occurred since 2024 @Jasam2025 in fact it is a very well known and reoccurring issue for people that are near to the end of the map.

https://community.king.com/en/candy-crush-saga/discussion/488657/life-at-the-end-of-the-map-a-discussion

Please see attached screenshots and fix this issue or tell me work around.

The only workaround that has been mentioned and seems to work is to not play the new levels as soon as they are released. I can't tell you if a couple of hours or a day's delay is best though.

Welcome! 👋

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