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Candy Crush Saga

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level 11570

Moropanate

Hei, I have won level 11570 bu, the geme Froze. How do l get reimbursed or moved to next level?

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Comments

QueenB

Oh no @Moropanate I’m so sorry to hear the game froze like this 😞

Unfortunately, because of the glitch, the level win wasn’t recorded properly by the game, so you’ll most likely need to replay the level to move forward.

May I ask:

Were you able to replay and pass the level afterwards?
Or are you still stuck on Level 11570?
Does the freezing happen every time you try to play the level, or was it just this one time?

Let us know a bit more so we can understand what’s happening 😊

Johan_DelaCena

Try restarting your device or try clear cache on your candy crush app.