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I KEEP SENDING QUESTIONS ABOUT MY CANDY CRUSH SAGA, NONE OF MY BOOSTERS ARE WORKING. I GET THE ANSWER WHAT VERSION I AM PLAYING , I DON'T KNOW HOW TO FIND THAT INFO..I DON'T KNOW HOW TO UPDATE THE GAME. I PLAY ON MY COMPUTER ON FACEBOOK. I AM NOW ON LEVEL 6772 MY ID IS 2824877849. PLEASE OR TELL MY WHAT I NEED TO GET THE INFO!!!!!!!!!!!!!!!
Hi @poohbearq I'm glad to hear that you decided to download the app 🤗
Sorry for the delay on getting back to you but wanted to check if you have been able to connect the game to your Facebook yet? let me know if there is anything I can help with 😉
I was able to download on windows, but I am not able to log into Facebook to retrieve my progress, or do I have to start at the beginning.
Hi @poohbearq
I hear you, and I’m sorry this has been so frustrating. Let’s start from scratch so we can make this as clear as possible.
Since you’re playing Candy Crush Saga on Facebook using your computer, you don’t need to look for a game app version or update the game in the same way mobile players do. That advice is more for players using the app on a phone, tablet, or Windows app.
For Facebook on a computer, please try these steps:
If the boosters still do not work after that, my honest recommendation would be to try playing through the Candy Crush Saga app from the Microsoft Store, since you’re on Windows 11.
You can download the app from the Microsoft Store, then connect the game to the same Facebook account you use now. Your level progress and Gold Bars should sync when connected correctly.
One important thing to know: boosters saved on Facebook may not transfer to the Windows app, as boosters are usually stored on the device or platform where they were earned. But the Windows app may give you a smoother and more stable experience than playing through Facebook in a browser.
Are you open to try out the game by downloading it from HERE?
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
