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This game has been crashing like crazy and I’ve lost all my lives and boosters. I never purchased anything but yet was charged $27.86 today. I want my money refunded asap
Não falei que estava descontando nada de mim pois não tenho como jogar a dinheiro.Eu só gostaria que destravar o meu jogo .
Hi @vildenia
Thanks for your message. To help everyone understand and assist, please post in English if you can.
From what I understand, your game is not moving forward even though your phone is up to date. Could you tell us what happens exactly? Are you stuck on the map, stuck on a level, or is the game freezing?
Hi @ccbowers2
Sorry to hear this is happening. Just to understand better, when you say the game is crashing and charging your account, can you let us know:
For any refund request, this needs to be checked through Player Support or your app store, as we can’t review payments from the community.
Boa noite quem pode destravar o meu jogo pois meu celular está tudo em dia eu estou jogando mesmo assim mais não sai do lugar.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
