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How can I recover my account since I had to change phones and now I have to start over, and I was already at a very high level?
Hello there!
In our Kingdom, players come from everywhere and have different experience levels. Whether you're new or a pro, you don’t want to lose your progress.
If you drop your phone or change devices, King keeps your game safe—if you save it with Facebook or a Kingdom account.
When you open the game, you can connect to Facebook easily. Just make sure to use the right Facebook account!
If you prefer Kingdom, connect through the in-game settings.
Having trouble retrieving your saved game?
If you have issues on a new or current device, try these guides:
Before switching devices, check our tips here.
If you didn’t save, we can’t recover lost scores.
Connect your game to Facebook or Kingdom now, play a level, then contact us here. Choose "Problems with my Game" and "Game didn't save" so we can help.
You’re all set!
Hello @Briz_nails 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are having an issue in your game!
On your old phone, did you save the game either with Facebook or King account?
** If yes, all you need to do is - install the game in your new device and log back in with the same account details;
** If you did not save the game on your old device, but you did install the game on your new device - you will have to contact King Player Support team ask their assistance to restore your game progress!
** You can try to create the account with the existing game on your old device! But, sometimes, it is a miss or hit!! So, I would recommend you to go with 2nd step!
Please let me know if you have any other questions or need further assistance🍫🍫
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
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