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How can I recover my account since I had to change phones and now I have to start over, and I was already at a very high level?
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Hello there!
In our Kingdom, players come from everywhere and have different experience levels. Whether you're new or a pro, you don’t want to lose your progress.
If you drop your phone or change devices, King keeps your game safe—if you save it with Facebook or a Kingdom account.
When you open the game, you can connect to Facebook easily. Just make sure to use the right Facebook account!
If you prefer Kingdom, connect through the in-game settings.
Having trouble retrieving your saved game?
If you have issues on a new or current device, try these guides:
Before switching devices, check our tips here.
If you didn’t save, we can’t recover lost scores.
Connect your game to Facebook or Kingdom now, play a level, then contact us here. Choose "Problems with my Game" and "Game didn't save" so we can help.
You’re all set!
Hello @Briz_nails 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are having an issue in your game!
On your old phone, did you save the game either with Facebook or King account?
** If yes, all you need to do is - install the game in your new device and log back in with the same account details;
** If you did not save the game on your old device, but you did install the game on your new device - you will have to contact King Player Support team ask their assistance to restore your game progress!
** You can try to create the account with the existing game on your old device! But, sometimes, it is a miss or hit!! So, I would recommend you to go with 2nd step!
Please let me know if you have any other questions or need further assistance🍫🍫
