Not getting rewards.

Question

I haveI have been playing candy crush since the beginning and have recently seen that when I am supposed to get rewards after watching ads.I am not getting the right rewards.So I am not able to finish the game.It's like it keeps making me lose very, very frustrating

PummyRaj · Answer

Hello @VickyM🤗 A Warm Welcome back to the King Community!

I am sorry to hear that you are not receiving rewards after watching Ads in your Candy Crush Sag game!

I too have noticed this issue in my game, where I was supposed to receive 5 moves, the game would give only 2 moves (from the first Ad)!!

It would be best if you report this issue through the game App👇

Settings (⚙️icon) —> Account & Help —> Help Center —> Privacy & Data —> How can I report an Ad in my game (4th topic) — and go from there!

If you need further assistance or have other questions, please let me know🍫🍫

P.S:  At present, you are in Farm Heroes Saga area!  But, no worries!  I will request to move your question to Candy Crush Saga area, so that if others having the same issue, they too can join and report about it💛

MasterNoob · Answer

Hi my friend sorry to hear this it can sometimes an issue within the game.

Please try the following lets see if it helps 💓

Force close apps and restart your device.

Check that you have the latest game and device updates

You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data