Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
every time I start a new game after passing the previous one, game loads, the earned badges try to load and the game locks. No matter, it doesn’t work - I close out and lose the new game - everytime
Hello @maramirez32 the "earned badges" (or Win Streak bags) causing the game to freeze is a known a issue and there isn't anything you can do to resolve the issue yourself.
King is investigating the issue so all you can do is wait and hope they fix it quickly.
https://share.google/P8d1bRy8zcz39gX9o
I just had this same issue, completely froze and once reset I lost the color bomb I had just earned🤧
Hmm, are any other apps on your device having an issue? I wonder if something is amiss with the device?
Hi there, sorry to hear this it can sometimes an issue within the game. Please try the following lets see if it helps 💓 Force close apps and restart your device. Check that you have the latest game and device updates You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache iOS: Settings > Safari > Clear History and Website Data
New here? Sign in or create an account to join the fun.
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
