Candy Crush Saga

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Correct progress on one browser/computer (level 2007), all others, (and new logins) wrong (level 11)

So, I'm logged into Facebook on Firefox on my home laptop (where I normally play Candy Crush), it correctly shows me on level 2007. Somehow my phone and any other computers I log into Facebook on show me as being only up to level 11. I've checked and it's the same user Candy Crush ID anywhere I log into Facebook.

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lansharked

Unfortunately, neither of those solutions worked. When I sync with Facebook or my King.com account on my phone or from a different computer or browser, the wrong, lower level progress gets synced. I only have one computer/browser showing the correct progress (Level 2007).

Sukanta_Biswas

hello @lansharked

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

Playing on 2 devices yet your progress doesn't seem to be synchronised? Is one game showing you on a different level than the other? If so, it sounds like an account synchronisation issue which is generally easily fixed.

The first thing to do is open the game which has your profile picture stuck on a level behind your current progress. Now open the level, play a few moves and then exit the game. Now restart the game and you should be moved back to the correct level.

If this doesn't work then please try the following on the device which shows the incorrect level:

Log out of your Facebook/Kingdom account via the Settings menu.
Close the game down
Turn your device off for 10 seconds and then switch it back on again.
Reopen the game and log back into Facebook.

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day