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Candy Crush Saga

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🛠️ Win Streak reward screen freezing - Under Investigation!

QueenB

Hi everyone,

We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected.

The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it.

We understand this is frustrating, especially when it blocks your progress or interrupts your game after completing a level.

What can you do for now?

You can try the usual steps while the issue is being investigated:

Close and reopen the game
Restart your device
Check that you have the latest game app version installed
Do Not delete the game app, wait for available updates!

These steps may not solve the issue for everyone, but they can sometimes help clear temporary loading problems.

We’ll keep this thread updated when we have more information to share.

Thanks again for your patience and for continuing to report this to us.

To ask your Question:

Accepted answers

QueenB

Hi @JillMO3

Is this the issue that you are having?

All comments

stephanie2024

I won't be playing the game until you fix this, since I keep losing lives, and the chance to collect gold bars in the Candy Royale. Hopefully, this is a much quicker fix than it took to get the Sweet Cinema working properly. 😏🫤

34343434

It's a big problem p

PummyRaj

Hello again @JillMO3🤗

Our Candy Community In-charge just announced that this issue was reported, and the Studio is investigating the issue!

Please keep an eye on this👇thread for all updates on the issue & fix:

https://community.king.com/en/candy-crush-saga/discussion/587695/%EF%B8%8F-win-streak-reward-screen-freezing-under-investigation

Thank you for your patience & understanding🙏💛

JillMO3

see Queen B’

JillMO3

so frustrating when I have close out and restart. I loose my number of games played and if I was able to win any bonuses.

JillMO3

yes

stephanie2024

Here is my screenshot. It's getting annoying that it continues to happen! Fix it ASAP!!!@

PummyRaj

Hello @JillMO3🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!

Which device are you using? Can you please show me a screenshot of the boosters package that is popping up after each win?

Thank you & hope to talk to you soon🍫🍫

QueenB

Hi @JillMO3

Is this the issue that you are having?

JillMO3

Each time I win a game this package of boosters shows up. It locks up my screen and I can’t click on it.

I have to exit out of Candy Crush and I lose a play.
how can I get rid of the pop up?

Accepted answers

QueenB

Hi @JillMO3

Is this the issue that you are having?

All comments

JillMO3

Each time I win a game this package of boosters shows up. It locks up my screen and I can’t click on it.

I have to exit out of Candy Crush and I lose a play.
how can I get rid of the pop up?

QueenB

Hi @JillMO3

Is this the issue that you are having?

PummyRaj

Hello @JillMO3🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!

Which device are you using? Can you please show me a screenshot of the boosters package that is popping up after each win?

Thank you & hope to talk to you soon🍫🍫

stephanie2024

Here is my screenshot. It's getting annoying that it continues to happen! Fix it ASAP!!!@

JillMO3

yes

JillMO3

so frustrating when I have close out and restart. I loose my number of games played and if I was able to win any bonuses.

JillMO3

see Queen B’

PummyRaj

Hello again @JillMO3🤗

Our Candy Community In-charge just announced that this issue was reported, and the Studio is investigating the issue!

Please keep an eye on this👇thread for all updates on the issue & fix:

https://community.king.com/en/candy-crush-saga/discussion/587695/%EF%B8%8F-win-streak-reward-screen-freezing-under-investigation

Thank you for your patience & understanding🙏💛

34343434

It's a big problem p

stephanie2024

Welcome! 👋

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