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Again, I just won 6 Pins and only received 1! Come on guys…🤬
I this case I would suggest you take some screenshots next time and send those to player support. Or you could post them in the community support section by asking a question there. This place here where you posted is a site for players only, so no King representative will see your complaint here.
Thanks for the screenshots! My issue is… I won 6 pins, and when I went to collect, I only received 2! Frustrating. Makes me not want to play… And player support is not helpful! But TY for taking the tome to respond! ❤️
@Righead I have taken some screenshots to show what happens when I get pins:
These are from Season Pass. Two of them are new (the purple ones at the top) and they move down into my collection. The two that are not new (the pink ones in the bottom section) will move up into the pin sparks. The duplicates have disappeared now. So it looks like I only gained two. This happens very quickly, but it's normal.
Now this is the pins screen:
The missing pins have moved into the chest in the top right corner. When you click on the chest you see this:
If you collect 80 pin sparks (duplicates) you can open the chest at the bottom and claim the rewards. The bottom chest gives the best rewards as one of them will be a new pin you do not yet have.
If your game is different then there must be an error in your account, so please in this case contact Player Support about it.
