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I need help with using my gold bars, it's been a while now, it loads forever and then it just stop or say something went wrong in the connectivity while, my network if properly working
Hi and Welcome to the Community
A few things to try, if you haven’t already:
• Close the game completely and reopen it • Restart your device • Switch between Wi-Fi and mobile data, if possible • Make sure your game app is fully up to date
If this keeps happening, please report this issue to our Player Support team as they are actively collecting reports like yours in order to be able to flag this to the developers.
You can reach them by opening the game app and go to: Settings (⚙️) → Account & Help → Help Center and select your topic → scroll all the way down and select "Contact Us"
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
