Level Failed...Ads will NOT give me extra moves!!

Question

If/when I fail to complete a level, the option to watch 3 ads to receive additional moves does NOT give me any more moves even after watching them!!  VERY FRUSTRATING especially when I could have passed with another move or two!! Please address this issue.

Colorbomb_Collector · Answer

Hi there, welcome to our Community @kraftykathy9515

I understand your concern regarding your rewards from watching the in-game ads and I will point you into the right direction.

To receive the best possible assistance further, please reach out to our Player Support team via game app or via

https://soporto.king.com/

Our team will be able to check this for you.

I hope this helps and wish you a nice day!